printing problems in HTML

B

Bob Brown

Hi:

When using Outlook 2003, I cannot get e-mails to print
that were received in HTML. I get the print signal sent
in Outlook but no print dialog box for the acutal
printer. E-mails received in text or rich text print
without problems.

the environment is:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name SHEILA
System Manufacturer GBT___
System Model AWRDACPI
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel
~2423 Mhz
BIOS Version/Date Award Software International, Inc. F2a,
9/25/2003
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106
(xpsp1.020828-1920)"
User Name SHEILA\User
Time Zone US Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 291.29 MB
Total Virtual Memory 1.69 GB
Available Virtual Memory 1.34 GB
Page File Space 1.20 GB
Page File C:\pagefile.sys

The Outlook 2003 info is:
Application name Outlook
Version 11.0
Build 5608
Product ID 73931-640-0000106-57435
Language English (United States)
Application Path C:\Program Files\Microsoft
Office\OFFICE11\
System Language English (United States)
Mail Support Not Available
Current folder Personal Folders
Current item Not Available
[COM Add-Ins]
Item Value
Add-Ins 2
Page 52
System Information
Name Microsoft VBA for Outlook Addin
Installed Yes
Creator
GUID {799ED9EA-FB5E-11D1-B7D6-00C04FC2AAE2}
Name Microsoft VBA for Outlook Addin
Installed Yes
Creator
GUID {799ED9EA-FB5E-11D1-B7D6-00C04FC2AAE2}

The information for Internet Explorer is:
Item Value
Version 6.0.2800.1106
Build 62800
Application Path C:\Program Files\Internet Explorer
Language English (United States)
Active Printer HP DeskJet 895Cxi,winspool,LPT1:
Cipher Strength 128-bit
Content Advisor Disabled
IEAK Install No
[File Versions]
File Version Size Date Path Company
actxprxy.dll 6.0.2600.0 96 KB 8/23/2001 7:00:00 AM
C:\WINDOWS\system32 Microsoft Corpo
ration
advpack.dll 6.0.2800.1106 89 KB 8/29/2002 5:40:48 AM
C:\WINDOWS\system32 Microsoft Cor
poration
asctrls.ocx 6.0.2800.1106 88 KB 8/29/2002 5:39:22 AM
C:\WINDOWS\system32 Microsoft Cor
poration
browselc.dll 6.0.2800.1106 62 KB 8/29/2002 5:40:10 AM
C:\WINDOWS\system32 Microsoft Co
rporation
browseui.dll 6.0.2800.1400 1,002 KB 1/21/2004 4:21:08 PM
C:\WINDOWS\system32 Microsoft
Corporation
cdfview.dll 6.0.2600.0 139 KB 8/23/2001 7:00:00 AM
C:\WINDOWS\system32 Microsoft Corpo
ration
comctl32.dll 5.82.2800.1106 544 KB 8/29/2002 5:40:50 AM
C:\WINDOWS\system32 Microsoft
Corporation
dxtrans.dll 6.3.2800.1106 190 KB 8/29/2002 5:40:52 AM
C:\WINDOWS\system32 Microsoft Co
rporation
dxtmsft.dll 6.3.2800.1106 330 KB 8/29/2002 5:40:52 AM
C:\WINDOWS\system32 Microsoft Co
rporation
iecont.dll <File Missing> Not Available Not Available Not
Available Not Available
Page 42
System Information
iecontlc.dll <File Missing> Not Available Not Available
Not Available Not Available
iedkcs32.dll 16.0.2800.1106 288 KB 8/29/2002 5:40:56 AM
C:\WINDOWS\system32 Microsoft
Corporation
iepeers.dll 6.0.2800.1106 226 KB 8/29/2002 5:40:56 AM
C:\WINDOWS\system32 Microsoft Co
rporation
iesetup.dll 6.0.2800.1106 58 KB 8/29/2002 5:40:56 AM
C:\WINDOWS\system32 Microsoft Cor
poration
ieuinit.inf Not Available 19 KB 8/29/2002 12:51:44 AM
C:\WINDOWS\system32 Not Available
iexplore.exe 6.0.2800.1106 89 KB 8/29/2002 5:41:26 AM
C:\Program Files\Internet Explorer
Microsoft Corporation
imgutil.dll 6.0.2800.1106 30 KB 8/29/2002 5:40:56 AM
C:\WINDOWS\system32 Microsoft Cor
poration
inetcpl.cpl 6.0.2800.1106 286 KB 8/29/2002 5:41:28 AM
C:\WINDOWS\system32 Microsoft Co
rporation
inetcplc.dll 6.0.2600.0 108 KB 8/23/2001 7:00:00 AM
C:\WINDOWS\system32 Microsoft Corp
oration
inseng.dll 6.0.2800.1106 68 KB 8/29/2002 5:40:58 AM
C:\WINDOWS\system32 Microsoft Corp
oration
mlang.dll 6.0.2600.0 564 KB 8/23/2001 7:00:00 AM
C:\WINDOWS\system32 Microsoft Corpora
tion
msencode.dll 2000.7.25.0 92 KB 2/20/2004 11:09:56 AM
C:\WINDOWS\system32 Not Available
mshta.exe 6.0.2600.0 24 KB 8/23/2001 7:00:00 AM
C:\WINDOWS\system32 Microsoft Corporat
ion
mshtml.dll 6.0.2800.1400 2,730 KB 1/21/2004 4:19:24 PM
C:\WINDOWS\system32 Microsoft C
orporation
mshtml.tlb 6.0.2800.1106 1,319 KB 8/29/2002 3:25:14 AM
C:\WINDOWS\system32 Microsoft C
orporation
mshtmled.dll 6.0.2800.1106 430 KB 8/29/2002 5:41:04 AM
C:\WINDOWS\system32 Microsoft C
orporation
mshtmler.dll 6.0.2800.1106 55 KB 8/29/2002 5:39:46 AM
C:\WINDOWS\system32 Microsoft Co
rporation
msident.dll 6.0.2800.1123 43 KB 3/3/2003 3:57:20 PM
C:\WINDOWS\system32 Microsoft Corp
oration
msidntld.dll 6.0.2600.0 15 KB 8/23/2001 7:00:00 AM
C:\WINDOWS\system32 Microsoft Corpo
ration
msieftp.dll 6.0.2800.1106 225 KB 8/29/2002 5:41:04 AM
C:\WINDOWS\system32 Microsoft Co
rporation
msrating.dll 6.0.2800.1106 129 KB 8/29/2002 5:41:06 AM
C:\WINDOWS\system32 Microsoft C
orporation
mstime.dll 6.0.2800.1106 485 KB 8/29/2002 5:41:08 AM
C:\WINDOWS\system32 Microsoft Cor
poration
occache.dll 6.0.2600.0 86 KB 8/23/2001 7:00:00 AM
C:\WINDOWS\system32 Microsoft Corpor
ation
proctexe.ocx 6.3.2800.1106 74 KB 8/29/2002 5:39:20 AM
C:\WINDOWS\system32 Intel Corpor
ation
sendmail.dll 6.0.2600.0 52 KB 8/23/2001 7:00:00 AM
C:\WINDOWS\system32 Microsoft Corpo
ration
shdoclc.dll 6.0.2600.0 536 KB 8/23/2001 7:00:00 AM
C:\WINDOWS\system32 Microsoft Corpo
ration
shdocvw.dll 6.0.2800.1400 1,309 KB 1/21/2004 4:15:50 PM
C:\WINDOWS\system32 Microsoft
Corporation
shfolder.dll 6.0.2800.1106 22 KB 8/29/2002 5:41:12 AM
C:\WINDOWS\system32 Microsoft Co
rporation
shlwapi.dll 6.0.2800.1400 386 KB 1/21/2004 3:18:42 PM
C:\WINDOWS\system32 Microsoft Co
rporation
tdc.ocx 1.3.0.3130 55 KB 8/23/2001 7:00:00 AM
C:\WINDOWS\system32 Microsoft Corporation
url.dll 6.0.2800.1106 104 KB 8/29/2002 5:41:18 AM
C:\WINDOWS\system32 Microsoft Corpor
ation
urlmon.dll 6.0.2800.1400 473 KB 1/21/2004 4:20:40 PM
C:\WINDOWS\system32 Microsoft Cor
poration
Page 43
System Information
webcheck.dll 6.0.2800.1106 252 KB 8/29/2002 5:41:18 AM
C:\WINDOWS\system32 Microsoft C
orporation
wininet.dll 6.0.2800.1405 575 KB 2/6/2004 6:05:06 PM
C:\WINDOWS\system32 Microsoft Cor
poration

Any assistance would be greatly appreciated.

Thank You,

Bob Brown
 

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