printing / processing seems to take ages from Word 2004 on an OKI B4100

[s.brostoff]

From Apple Mail, a page can be almost instantaneous from the time that
click print to when the sheet comes out. Safari pages also seemed
snappy to print.

With Word 2004, I waited about 15 minutes for a blank page to be
'printed' from Word 2004, then got fed up and cancelled the job (there
was nothing else in the printer queue). This is on a 12" iBook with
1.33 GHz, and 512MbRAM - Safari and Mail were also open, and the
printer queue. This was with MacOs 10.4.2, with Word updated to the
latest patch - as of 2 weeks ago.

With the latest driver downloaded from OKI's website 1.0.1. It's been
a bit better. "The quick brown fox" in Helvetica printed out after
about 10 seconds from word. But a 3 page document formatted in Arial
didn't print after 3 minutes. Same when converted to Helvetica. Print
quality was set to fast in all cases. I mention the text because tech
suppport said that font conversion may take time.

I found out the printer was set to Letter paper size, when I was using
A4. Changing the default to A4 didn't seem to help.

I crashed the computer by doing somehting to the printer setup
preferences while the pritner queue was open, then the mac hung during
startup, so I've just finished reinstalling MacOs and updating it. I
plan next to remove Office and reinstall it, then patch office to the
latest version, then reinstall the printer.

Does anyone recognise these kind of problems? Does my plan sound like
a good idea?

With many thanks,

Sacha

 

[John McGhie [MVP - Word and Word Macintosh]]

Hi Sacha:

Yeah, I recognise the problem. Many printer manufacturers (HP is my current
pet hate) have had problems getting their latest printer drivers to work
properly. If you have an HP printer, as I do, you can have problems on both
Windows AND Mac. I guess HP believes they're offering more value for money:
a much larger chunk of software that doesn't work

Re-installing Office will do nothing: don't bother. The parts of Office
that get damaged are the preferences created by you on your system, not the
bits that are on the CD. The Office install does not install preferences,
they are created by the applications when they first run.

After you get your OS running properly, remove and replace your printer
driver. If that doesn't fix it, then rake out your Office preferences.
Office will re-create them when each application next runs.

Cheers

click print to when the sheet comes out. Safari pages also seemed
snappy to print.

With Word 2004, I waited about 15 minutes for a blank page to be
'printed' from Word 2004, then got fed up and cancelled the job (there
was nothing else in the printer queue). This is on a 12" iBook with
1.33 GHz, and 512MbRAM - Safari and Mail were also open, and the
printer queue. This was with MacOs 10.4.2, with Word updated to the
latest patch - as of 2 weeks ago.

With the latest driver downloaded from OKI's website 1.0.1. It's been
a bit better. "The quick brown fox" in Helvetica printed out after
about 10 seconds from word. But a 3 page document formatted in Arial
didn't print after 3 minutes. Same when converted to Helvetica. Print
quality was set to fast in all cases. I mention the text because tech
suppport said that font conversion may take time.

I found out the printer was set to Letter paper size, when I was using
A4. Changing the default to A4 didn't seem to help.

I crashed the computer by doing somehting to the printer setup
preferences while the pritner queue was open, then the mac hung during
startup, so I've just finished reinstalling MacOs and updating it. I
plan next to remove Office and reinstall it, then patch office to the
latest version, then reinstall the printer.

Does anyone recognise these kind of problems? Does my plan sound like
a good idea?

With many thanks,

Sacha

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410