Printing to a HP printer produces multiple pages of garbage text

[Charlie]

whenever I try to print - from any application on my macbook pro,
including word 2004, I print to a networked hp printer, and this
results in endless pages of garbage text at the top of each sheet of
paper, until I have to turn off the printer and cancel all print jobs -
any ideas?

 

[Geoff Lilley]

Sounds like a printer driver issue. You might not have the proper
printer driver installed on that computer. You might want to contact
HP for assistance on that matter.

HTH.
Cheers
Geoff

 

[Charlie]

hi

thanks for your reply - it makes sense, however if I remove that
printer and then look for printers in network neighbourhood, it only
lists that printer, not one with PS

I am using HP6210 and macbook pro OSX 10.4.8


many thanks
Charlotte

 

[Phillip Jones]

have you looked here:
http://h20180.www2.hp.com/apps/Look...e=s-002&h_query=HP6210&submit.x=11&submit.y=3

hi

thanks for your reply - it makes sense, however if I remove that
printer and then look for printers in network neighbourhood, it only
lists that printer, not one with PS

I am using HP6210 and macbook pro OSX 10.4.8


many thanks
Charlotte

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[John McGhie [MVP - Word and Word Macintosh]]

Hi Charlie:

OK, you need to tell your network administrator to install the PostScript
driver for that printer.

Cheers

hi

thanks for your reply - it makes sense, however if I remove that
printer and then look for printers in network neighbourhood, it only
lists that printer, not one with PS

I am using HP6210 and macbook pro OSX 10.4.8


many thanks
Charlotte

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[Charlie]

hi hi

thank you all for your help - I finally called HP - because I connect
to my printer via a pc wirelessley that the printer is connected to,
and that pc is not a mac .. all drivers I install on my mac become
redundant - so there is no way to print from my mac via a pc network ..
I just have to copy my documents to the pc first, then print ..

C

 

[John McGhie [MVP - Word and Word Macintosh]]

Hi Charlie:

I think you may have misunderstood the HP support representative

I print from THIS Mac connected wirelessly all of the time. There are two
ways to do it:

1) If you do not mind leaving the PC running all the time (and you
obviously don't, or you wouldn't be using it as the hub of your network)
then simply tell the PC to "Share this printer on the network." There's a
Windows wizard that will talk you through setting that up.

2) Otherwise, buy a wireless print server from HP and connect both devices
(PC and Mac) to that.

3) Once you have done that, go to Control Panel and install that printer as
you have been doing. Since the print server is a PC, Rendezvous probably
won't work, and unless your printer has been assigned an IP address on the
network, you won't be able to find it.

However, Windows Printing should work.

Note that Microsoft has recently tightened up network security generally for
home networks. Chances are nothing much will agree to share unless both the
user account on the Mac and the user account on the PC have a password login
enabled.

Cheers

hi hi

thank you all for your help - I finally called HP - because I connect
to my printer via a pc wirelessley that the printer is connected to,
and that pc is not a mac .. all drivers I install on my mac become
redundant - so there is no way to print from my mac via a pc network ..
I just have to copy my documents to the pc first, then print ..

C

Hi Charlie:

OK, you need to tell your network administrator to install the PostScript
driver for that printer.

Cheers

hi

thanks for your reply - it makes sense, however if I remove that
printer and then look for printers in network neighbourhood, it only
lists that printer, not one with PS

I am using HP6210 and macbook pro OSX 10.4.8


many thanks
Charlotte


John McGhie [MVP - Word and Word Macintosh] wrote:
Hi Charlie:

Yes: you have the wrong printer driver installed.

If you're sending from a Mac, you almost certainly are sending PostScript.

HP Printers come standard with the PCL page description language. Very
similar to PostScript, but it's not the same thing. A PCL printer can't
decode PostScript and vice versa.

Every HP printer made this century (!) provides an optional PostScript
driver. On a network print server, the administrators normally install
both
drivers.

Remove that printer from your Mac and look on the network for the
same-named
printer with "PostScript" or "PS" added to its name. That one will work.

If you don't know how to do this, ask your Help desk. Since you didn't
tell
us what version of the operating system or printer you're trying to use, we
can't give a specific answer.

Cheers


On 9/1/07 10:36 AM, in article
(e-mail address removed), "Charlie"

whenever I try to print - from any application on my macbook pro,
including word 2004, I print to a networked hp printer, and this
results in endless pages of garbage text at the top of each sheet of
paper, until I have to turn off the printer and cancel all print jobs -
any ideas?


--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[Charlie]

hi

thanks for reply - some more info. - yes, the printer is attached
directly to the network hub pc - all other pcs & laptops connect to
this network wirelessly and print fine, but they are all windows
machines - I can see the network and printer from my mac wirelessly no
problem ..

I installed the postscript hp driver on my mac, but obviously the
printer ignores this and uses its windows settings - should I maybe
install that driver on the network hub machine?

currently I just copy my files to the hub machine and print from there
...


cheers
Charlotte

Hi Charlie:

I think you may have misunderstood the HP support representative

I print from THIS Mac connected wirelessly all of the time. There are two
ways to do it:

1) If you do not mind leaving the PC running all the time (and you
obviously don't, or you wouldn't be using it as the hub of your network)
then simply tell the PC to "Share this printer on the network." There's a
Windows wizard that will talk you through setting that up.

2) Otherwise, buy a wireless print server from HP and connect both devices
(PC and Mac) to that.

3) Once you have done that, go to Control Panel and install that printer as
you have been doing. Since the print server is a PC, Rendezvous probably
won't work, and unless your printer has been assigned an IP address on the
network, you won't be able to find it.

However, Windows Printing should work.

Note that Microsoft has recently tightened up network security generally for
home networks. Chances are nothing much will agree to share unless both the
user account on the Mac and the user account on the PC have a password login
enabled.

Cheers

hi hi

thank you all for your help - I finally called HP - because I connect
to my printer via a pc wirelessley that the printer is connected to,
and that pc is not a mac .. all drivers I install on my mac become
redundant - so there is no way to print from my mac via a pc network ..
I just have to copy my documents to the pc first, then print ..

C

Hi Charlie:

OK, you need to tell your network administrator to install the PostScript
driver for that printer.

Cheers


On 11/1/07 3:34 AM, in article
(e-mail address removed), "Charlie"

hi

thanks for your reply - it makes sense, however if I remove that
printer and then look for printers in network neighbourhood, it only
lists that printer, not one with PS

I am using HP6210 and macbook pro OSX 10.4.8


many thanks
Charlotte


John McGhie [MVP - Word and Word Macintosh] wrote:
Hi Charlie:

Yes: you have the wrong printer driver installed.

If you're sending from a Mac, you almost certainly are sending PostScript.

HP Printers come standard with the PCL page description language. Very
similar to PostScript, but it's not the same thing. A PCL printer can't
decode PostScript and vice versa.

Every HP printer made this century (!) provides an optional PostScript
driver. On a network print server, the administrators normally install
both
drivers.

Remove that printer from your Mac and look on the network for the
same-named
printer with "PostScript" or "PS" added to its name. That one will work.

If you don't know how to do this, ask your Help desk. Since you didn't
tell
us what version of the operating system or printer you're trying to use, we
can't give a specific answer.

Cheers


On 9/1/07 10:36 AM, in article
(e-mail address removed), "Charlie"

whenever I try to print - from any application on my macbook pro,
including word 2004, I print to a networked hp printer, and this
results in endless pages of garbage text at the top of each sheet of
paper, until I have to turn off the printer and cancel all print jobs -
any ideas?


--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410


--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[John McGhie [MVP - Word and Word Macintosh]]

Hi Charlie:

No. On the PC, "Share" the printer on the network.

On the Mac, "Attach" to the PC's printer. In the dialog that asks you where
the driver is, answer that the driver is on the remote machine.

There should not be ANY driver for that printer on your Mac, just a link to
send it to the PC and print it from there. That accomplishes automatically
exactly what you are doing manually now.

The problem you have is that you are trying to run a printer driver, which
converts the document from a document into printable code, then when the
document gets to the PC, the PC is trying to convert it again, resulting in
a mess

Cheers

hi

thanks for reply - some more info. - yes, the printer is attached
directly to the network hub pc - all other pcs & laptops connect to
this network wirelessly and print fine, but they are all windows
machines - I can see the network and printer from my mac wirelessly no
problem ..

I installed the postscript hp driver on my mac, but obviously the
printer ignores this and uses its windows settings - should I maybe
install that driver on the network hub machine?

currently I just copy my files to the hub machine and print from there
..



cheers
Charlotte

Hi Charlie:

I think you may have misunderstood the HP support representative

I print from THIS Mac connected wirelessly all of the time. There are two
ways to do it:

1) If you do not mind leaving the PC running all the time (and you
obviously don't, or you wouldn't be using it as the hub of your network)
then simply tell the PC to "Share this printer on the network." There's a
Windows wizard that will talk you through setting that up.

2) Otherwise, buy a wireless print server from HP and connect both devices
(PC and Mac) to that.

3) Once you have done that, go to Control Panel and install that printer as
you have been doing. Since the print server is a PC, Rendezvous probably
won't work, and unless your printer has been assigned an IP address on the
network, you won't be able to find it.

However, Windows Printing should work.

Note that Microsoft has recently tightened up network security generally for
home networks. Chances are nothing much will agree to share unless both the
user account on the Mac and the user account on the PC have a password login
enabled.

Cheers

hi hi

thank you all for your help - I finally called HP - because I connect
to my printer via a pc wirelessley that the printer is connected to,
and that pc is not a mac .. all drivers I install on my mac become
redundant - so there is no way to print from my mac via a pc network ..
I just have to copy my documents to the pc first, then print ..

C

John McGhie [MVP - Word and Word Macintosh] wrote:
Hi Charlie:

OK, you need to tell your network administrator to install the PostScript
driver for that printer.

Cheers


On 11/1/07 3:34 AM, in article
(e-mail address removed), "Charlie"

hi

thanks for your reply - it makes sense, however if I remove that
printer and then look for printers in network neighbourhood, it only
lists that printer, not one with PS

I am using HP6210 and macbook pro OSX 10.4.8


many thanks
Charlotte


John McGhie [MVP - Word and Word Macintosh] wrote:
Hi Charlie:

Yes: you have the wrong printer driver installed.

If you're sending from a Mac, you almost certainly are sending
PostScript.

HP Printers come standard with the PCL page description language. Very
similar to PostScript, but it's not the same thing. A PCL printer can't
decode PostScript and vice versa.

Every HP printer made this century (!) provides an optional PostScript
driver. On a network print server, the administrators normally install
both
drivers.

Remove that printer from your Mac and look on the network for the
same-named
printer with "PostScript" or "PS" added to its name. That one will work.

If you don't know how to do this, ask your Help desk. Since you didn't
tell
us what version of the operating system or printer you're trying to use,
we
can't give a specific answer.

Cheers


On 9/1/07 10:36 AM, in article
(e-mail address removed), "Charlie"

whenever I try to print - from any application on my macbook pro,
including word 2004, I print to a networked hp printer, and this
results in endless pages of garbage text at the top of each sheet of
paper, until I have to turn off the printer and cancel all print jobs -
any ideas?


--

Please reply to the newsgroup to maintain the thread. Please do not
email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410


--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410