Hi Karen,
Every document causes problems, right? Not just certain documents? In that
case, for freezes under Office 2001 and OS 9, you can check Prefs,
Normal.dot, and extension conflicts. See below for precise directions.
DM
To check for corrupt Prefs:
1. Quit Word.
2. Navigate to your Word Settings (9) file: You¹ll find it in
System Folder
references:Microsoft.
3. Rename the Word Settings (9) file and reopen Word. A new Word Settings
(9) file will be created.
4. If all is well, trash the old file. Since the Settings file stores all
your Word preferences, you will need to reset these.
5. If the fix did not work, quit Word, delete the new Settings file that
was created and rename the old file back.
To check for corrupt Normal.dot:
1. Quit Word.
2. Navigate to your Normal template: By default, this is in
Applications:Microsoft Office 2001:Templates. If you do not find it there,
use Edit
references:File locations:User Templates:Modify to reveal its
location.
3. Rename the Normal template (for example, to oldNormal) and reopen
Word. A new Normal template will be created.
4. Open Word and test it.
5. If all is now well, quit Word.
6. Say Yes if prompted to save the changes to your Normal template (so
you don¹t discard the new one you just made).
7. Copy over any important customizations, toolbars, styles, macros or
auto-texts from the old Normal to the new using Organizer (under Tools). You
will lose your keyboard shortcuts, sadly, as they cannot be copied like
this, and any changes you may have made to the built-in toolbars.
8. Trash the oldNormal template file.
9. If this did not cure your problem, quit Word, delete the new Normal
template, then rename the old Normal back.
To check for an Extensions Conflict.
Mostly likely to apply with consistent and reproducible problems.
Boot with all extensions off by holding down the shift key as the computer
restarts. If the problem is gone, you had an extensions conflict.
Some more info on that:
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:
80/support/kb/articles/Q263/1/59.ASP&NoWebContent=1 (link may be broken by
text wrapping)
Or see Resolving a System Extension Conflict in Mac Help
