pro.msi vs. proret.msi The Problem that microsoft has no answer fo

[Jason Maehl]

I've spent days searching the knowledge bases and forums and can't find an asnwer to this problem.

When upgrading office xp to the new service pack 3 it always asks for pro.msi off the cd and the only file on my cd is proret.msi which won't work. And it doesn't matter if you download the full file version upgrade cause it still asks for the cd. This problem is very idiotic and makes microsoft look foolish and even more foolish for not attempting to help people with this problem despite the fact that we the consumer have spent hundreds of dollars buy the software just to find that its full of glitches that microsoft won't own up to and won't bother helping us fix.

If anyone kind find the answer to this problem please email me at (e-mail address removed)

 

[Bob Buckland ?:-\)]

Hi Jason,

There was more than one product SKU for Office XP Professional.
ProRet.msi is the Retail product, Pro.MSI is the volume license one.
The CD you received should have matched, but some PC suppliers use
images of a hard drive and goof.

One method in a mismatch is to backup your files, uninstall Office XP,
restart the PC and install from the CD you have.

For setup questions on non-OEM MS Office products you can contact
MS directly for assistance through the phone numbers at
http://support.microsoft.com If it's Office that came with a PC
then direct support comes from the PC supplier.


======
I've spent days searching the knowledge bases and forums and can't find an asnwer to this problem.

When upgrading office xp to the new service pack 3 it always asks for pro.msi off the cd and the only file on my cd is proret.msi
which won't work. And it doesn't matter if you download the full file version upgrade cause it still asks for the cd. This problem
is very idiotic and makes microsoft look foolish and even more foolish for not attempting to help people with this problem despite
the fact that we the consumer have spent hundreds of dollars buy the software just to find that its full of glitches that microsoft
won't own up to and won't bother helping us fix >>
--
I hope this helps you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 explained
http://microsoft.com/uk/office/editions.asp

 

[Bill Hoffman]

Bob -- I have the opposite problem: I'm asked for
ProRet.msi. The disk I have is the disk I installed from
(i.e., there was no OEM installation by Gateway). Should
I still try the uninstall route? Will this delete my
extensive personalized dictionary and autocorrect file in
Word? Any threat to existing data files? Thanks much!
-- Bill

-----Original Message-----
Hi Jason,

There was more than one product SKU for Office XP Professional.
ProRet.msi is the Retail product, Pro.MSI is the volume license one.
The CD you received should have matched, but some PC suppliers use
images of a hard drive and goof.

One method in a mismatch is to backup your files, uninstall Office XP,
restart the PC and install from the CD you have.

For setup questions on non-OEM MS Office products you can contact
MS directly for assistance through the phone numbers at
http://support.microsoft.com If it's Office that came with a PC
then direct support comes from the PC supplier.


======
<<"Jason Maehl" <[email protected]>

wrote in message (e-mail address removed)...

I've spent days searching the knowledge bases and forums

and can't find an asnwer to this problem.

When upgrading office xp to the new service pack 3 it

always asks for pro.msi off the cd and the only file on
my cd is proret.msi

which won't work. And it doesn't matter if you download

the full file version upgrade cause it still asks for the
cd. This problem

is very idiotic and makes microsoft look foolish and

even more foolish for not attempting to help people with
this problem despite

the fact that we the consumer have spent hundreds of

dollars buy the software just to find that its full of
glitches that microsoft