Problem Accessing Outlook Contacts

[Chaplain Doug]

Word 2003, Outlook 2003. Since upgrading from Office XP to Office 2003 I am
getting erroneous results. When I do a Tools -> Letters and Mailings ->
Envelopes and Labels and press the "Insert address" icon on the Envelopes and
Labels dialog, I get the following unexpected results:

1. I get a dialog box telling me to "Choose Profile." The default profile
name (and the only profile available from the drop down list) is "Outlook."
2. When I select the profile "Outlook" in the dialog in 1 above, I get the
error dialog:

The address list could not be displayed. The Contacts folder associated
with the
address list could not be opened; it may have been moved or deleted, or
you do
not have permissions.

3. When I press the OK button I get a "Select Name" dialog that shows names
from "Contacts." However, there are no names displayed.

ANY IDEA WHAT I NEED TO DO? I have already tried uninstalling Outlook and
reinstalling Outlook. Thanks for any help and God bless.


Dr. Doug Pruiett
Good News Jail & Prison Ministry
www.goodnewsjail.org

 

[Chaplain Doug]

By the way, I have uninstalled and reinstalled both Outlook and Word. I have
installed all updates to Office 2003.

There are contacts in my Outlook Contacts folder. I am able to acces them
in Outlook, and I am able to initiate a MailMerge from Outlook using the
contacts.

Again, thanks for any help you may provide. God bless.

 

[Graham Mayor]

From Outlook > tools > e-mail accounts > view or change existing directories
or address books. Delete the Outlook address book. Re-add Outlook address
book.
Check the properties of Outlook Contacts and ensure that under the Outlook
Address Book tab, that 'show this folder as an e-mail address book' is
checked.
If you have more than one contacts list you can set the order in which they
are displayed from address book > tools
If this doesn't fix it consult the Outlook forum.
Note that re-installing Office products rarely achieves anything useful.
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Graham Mayor - Word MVP


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[Chaplain Doug]

Dear Graham:

That licked the problem. Thank you. By the way, I had found a similar post
by you somewhere else. I had grabbed that one last night and was set to try
it this morning. Thank you for helping folks like me. God bless.

 

[Graham Mayor]

You are welcome. Thanks for the feedback.

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Graham Mayor - Word MVP


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