Problem attempting to use "Send To" feature

J

Jonrey

I have a user who's getting a problem when attempting to use the Send T
Mail Recipient (as Attachment) feature of Excel 2000.
Sometimes it will generate an "Interface Not Registered" error
sometimes Excel will just hang (able to End Task on it).
When attempting to use the same feature in Word, the following erro
occurs: "Word couldn't send mail because of MAPI failure: "Unspecifie
error"."
MS Outlook is the default email program, and we're running Exchange
McAfee is our virus program. I've ran System File Checker, full
Windows Updated her workstation, and reloaded her Office.
I can successfully use this feature from any other workstation I'v
tried it on.

Any help would greatly be appreciated,
Jo
 
B

BCS

See Microsoft KB Article 821404:

http://support.microsoft.com/default.aspx?scid=kb;en-us;821404&Product=xlw2K

and then click on the link for Article 252720 under the "More Information"
heading.

Hope this helps.

Barry

Jonrey said:
I have a user who's getting a problem when attempting to use the Send To
Mail Recipient (as Attachment) feature of Excel 2000.
Sometimes it will generate an "Interface Not Registered" error,
sometimes Excel will just hang (able to End Task on it).
When attempting to use the same feature in Word, the following error
occurs: "Word couldn't send mail because of MAPI failure: "Unspecified
error"."
MS Outlook is the default email program, and we're running Exchange.
McAfee is our virus program. I've ran System File Checker, fully
Windows Updated her workstation, and reloaded her Office.
I can successfully use this feature from any other workstation I've
tried it on.

Any help would greatly be appreciated,
Jon
creating financial statements
 
P

Province

Hello

I spent a multitude of hours today trying to solve the following problems with Office
1) Could not print from Outlook - always got a script error on line 134
2) Could not use Send To from Word or Excel and send the documents in Emai
3) Could not use Word as the default Email edito

The usual error was "Interface not Registered"

I performed the Repair installation (no help), and also removed Office completely and reinstalled (no help)

(Note that my setup is Win2000 with Office XP

After combing through all the postings/microsoft solutions(fantasies), and web info, I arrived at the following procedure that I would follow. This are in increasing difficulty and complexity
1) regsvr32 C:\WINNT\SYSTEM32\OLE32.DL
2) regsvr32 C:\WINNT\SYSTEM32\MSRDO20.DL
3) Add a new profile using control panel - mail - profile
4) Regclean from ZDNe
5) Repair windows installatio
6) Reinstall window

In my instance, after performing the first 2 steps all the problems were gone and everything works fine again (thus I did not have to perform steps 3-6). Other users reported that simply doing the re-registration did not fix their problem. For other users, I would suggest checking the problem after each step to see if it fixed it before proceeding to the next
 

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