problem creating mail merge with excel document

C

crystal

I'm following the steps on the wizard to create labels from an excel
document. At step 3, the names and addresses should appear on the screen.
All I see is "next recipient." how do I get the names to show up? All
columns are filled in the excel work sheet.
 
C

crystal

The site I was sent to (Susan) was more confusing for me. I was already
using the mail merge instructions. something in my understanding of those
instructions is prohibiting me from getting names into the labels on Word.
The names are in excel. When I get to step 3 of the wizard, all that shows
up in the labels is "Next recipient" instead of the names from the excel
file. What am I doing incorrectly?
 

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