Problem downloading old messages left on server

[Shari Tresky]

I have been having an intermittent problem where entourage downloads all the
messages left on my Internet service provider's server, even though they
have already been downloaded. I have a pop account. It only happens once
every month or so.

The service is a small private company called Hawaii Broadband. It is only
happening with the Hawaii Broadband account. (I have two other email
accounts). But the folks at Hawaii Broadband have no idea why this might
happen and have no suggestions.

I am using Entourage 2004, but my partner is using Entourage 2008 and he is
having the same problem. Our software is updated with the latest versions.
We have been using Hawaii Broadband and entourage for several years and have
only been having the problem for the last four months.

Please do not tell me to change account settings like not leaving email on
server or deleting emails from server after downloading!!!!! I want to be
able to have a back up of emails for the last 30 days on the server because
of previous traumas with hard drive crashes and failed local backups. I also
want to be able to download to another device.

Entourage is supposed to keep track of previous downloads to prevent
duplicate downloads to the same device. Somehow this tracking is
occasionally getting lost for this account. I need to find out WHY and fix
that. How and Where is the tracking stored? Any ideas on fixing this problem
are appreciated!

Shari

 

[Diane Ross]

The service is a small private company called Hawaii Broadband. It is only
happening with the Hawaii Broadband account. (I have two other email
accounts). But the folks at Hawaii Broadband have no idea why this might
happen and have no suggestions.

This is usually a result of the server being reset. Often when they do an
upgrade to security settings, you¹ll get multiple downloads again because
the message IDs are reset when the server is reset. Entourage uses the ID to
know what's been downloaded.

I suspect they are resetting their servers for some reason on a regular
basis.

Please do not tell me to change account settings like not leaving email on
server or deleting emails from server after downloading!!!!! I want to be
able to have a back up of emails for the last 30 days on the server because
of previous traumas with hard drive crashes and failed local backups. I also
want to be able to download to another device.

You can switch to an IMAP account and that way you'll have the access you
want and never have to deal with downloading duplicates again.

--
Diane Ross, Microsoft Mac MVP
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