Problem downloading templates

[Mikey_MD]

I'm trying to download templates from within Microsoft Word 2007. Naturally,
the program initiates the validation process each time I attempt to do this.
Each time I get the message that my copy of Office Home and Student 2007 may
not be genuine. Frustrating, since I purchased my copy of Microsoft Office
Professional 2007 not quite a month ago.
Anyway, I hit the button to "Get Genuine" and it launches a window in my
default browser, Mozilla Firefox 3.0.3, and it says "No Product Key
Detected". I hit the "Detailed Validation " button, which then takes me to a
page saying "Validation Successful." Then nothing. No template downloaded.
The cycle begins again.
I am running Microsoft Office Professional 2007 on Microsoft Vista Home

Any solutions?

 

[JoAnn Paules]

I assume you did not uninstall the trial version of Home and Student? That
may be causing the problems. Can you dowload templates directly from the
Microsoft site?

 

[Mikey_MD]

Hi JoAnn,

My laptop came installed with Microsoft Works, but no trial version of Home
and Student.

But yes, I can download templates directly from the site (using Internet
Explorer only, of course).

Mike

I assume you did not uninstall the trial version of Home and Student? That
may be causing the problems. Can you dowload templates directly from the
Microsoft site?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I'm trying to download templates from within Microsoft Word 2007.
Naturally,
the program initiates the validation process each time I attempt to do
this.
Each time I get the message that my copy of Office Home and Student 2007
may
not be genuine. Frustrating, since I purchased my copy of Microsoft Office
Professional 2007 not quite a month ago.
Anyway, I hit the button to "Get Genuine" and it launches a window in my
default browser, Mozilla Firefox 3.0.3, and it says "No Product Key
Detected". I hit the "Detailed Validation " button, which then takes me to
a
page saying "Validation Successful." Then nothing. No template downloaded.
The cycle begins again.
I am running Microsoft Office Professional 2007 on Microsoft Vista Home

Any solutions?

 

[JoAnn Paules]

Somewhere it is seeing the HSE version. If your version of Office Pro is a
full version, I'd be tempted to uninstall Works and Office, and then
reinstall Office. As for using IE, that doesn't surprise me.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Hi JoAnn,

My laptop came installed with Microsoft Works, but no trial version of
Home
and Student.

But yes, I can download templates directly from the site (using Internet
Explorer only, of course).

Mike

I assume you did not uninstall the trial version of Home and Student?
That
may be causing the problems. Can you dowload templates directly from the
Microsoft site?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I'm trying to download templates from within Microsoft Word 2007.
Naturally,
the program initiates the validation process each time I attempt to do
this.
Each time I get the message that my copy of Office Home and Student
2007
may
not be genuine. Frustrating, since I purchased my copy of Microsoft
Office
Professional 2007 not quite a month ago.
Anyway, I hit the button to "Get Genuine" and it launches a window in
my
default browser, Mozilla Firefox 3.0.3, and it says "No Product Key
Detected". I hit the "Detailed Validation " button, which then takes me
to
a
page saying "Validation Successful." Then nothing. No template
downloaded.
The cycle begins again.
I am running Microsoft Office Professional 2007 on Microsoft Vista Home

Any solutions?