problem: Fonts get smaller as thread gets longer

[twnielsen2]

I am running 10.4.8 OSX and 11.2.5 Entourage. When I get emails that
have replies in them, I've notice the fonts get smaller as the thread
gets longer. Even a non-Mac user is seeing these smaller fonts. They
are so small, you can't read them. Example:

(12pt font): thanks for emailing me. (received today)

(10pt font): the meeting is tomorrow. (sent yesterday)

(8pt font): when is the meeting. (sent 2 days ago)

(6pt font): Are you going to the meeting? (sent 3 days ago)

(4pt font): I'm fine. (sent 4 days ago)

This may be a bad example, but as the thread gets older, the older
messages get smaller. I can't figure out how to fix this unless I use
non-html encoded emails.

Any thoughts?
Thanks,
Tom

 

[twnielsen2]

BUMP

 

[Barry Wainwright [MVP]]

<http://www.entourage.mvps.org/faq_topic/fonts.html#font1>

 

[twnielsen2]

Thanks Barry, but when I started having this problem, your site was the
first one I looked at I check your site out weekly. That said, the
below link didn't help and I was there before I posted here. I'd copy
and paste a sample, but the emails are in html and pasting in here
won't look correct. I keep looking for a Contact email address on your
site, but can't one...hmmm wonder why???

Anyway, I can of course, select all text and then set the font
size...but I don't want to do that on every reply I send. There's got
to be a tweak somewhere that says "Do not make older replies in
smaller, and smaller font."

Any other options?

Thanks,
Tom

 

[Barry Wainwright [MVP]]

First, a point of clarification - the entourage.mvps.org site is not mine,
it is maintained by Diane, another MVP & regular poster here.

The problem lies not entirely with Entourage, but with the 'round-tripping'
of the text between different systems. If you were just sending Entourage to
Entourage everything would stay the same. If you sent Outlook to outlook (if
it is outlook at the other end), everything would stay the same. However,
because you are sending entourage to outlook to entourage to outlook, the
different coding systems cause the confusion, and unfortunately there's no
easy fix. As explained in the web page you saw, you can set rules to make
the whole text bigger, but that doesn't help when only a portion of the text
is shrinkng.

The only other option is to convert the reply to plain text then back to
HTML. You will lose some of the formatting, but part of that formatting you
will lose is the size variation!

 

[twnielsen2]

Barry,

Thanks for the information! I guess I'll have to give it try.

Thanks.

 

[Gary Crook]

Thanks for the detail Barry, but someone at Microsoft needs to be "creative"
and fix this. For me, it's so "disruptive" it makes Entourage (and
consequently my whole Mac environment) very painful. I'm going to have to
switch to a Remote Desktop and return my Office Mac product.