Problem getting approval messages for task updates.

[Nancy Nelson]

We have a 2003 project file, created on a project client 2003. We
migrated the file to a project 2007 server. Any task we have
assigned to a resource does not give the owner an approval option.
We have a PM as the status manager but he does not get a request to
approve the task.

We have tried many things to correct this but I have a great fear
that there is a migration problem with a file created in 2003 and
brought to 2007. We have created files in 2007 and have no problem
getting notifications for approvals.

 

[Dale Howard [MVP]]

Nancy --

Ask the PM to open the project and apply any task View, such as the Gantt
Chart view. Ask the PM to temporarily insert the Status Manager column in
the Table on the left side of the View. In the Status Manager field, is the
PM listed as the manager of every task? If not, tell the PM to select
his/her own name for every task (he/she can also use the Fill Handle to fill
the values down, much the way we can do in Excel). Then tell the PM to save
and publish the project again. Please let us know if this helps.

 

[Nancy Nelson]

Thanks Dale. We have tried that an no luck. We have dug a little deeper and
find that if we enter the task via the client it works, but if entered or
even updated from PWA, the task never posts or gets updated. You get the
messages that updates are there and asked to approve them. It goes through
the motions of updating the server, but you never are able to find them on
the client or PWA file.

 

[Dale Howard [MVP]]

Nancy --

I don' think I ever asked you the current level of Service Packs on your
system. Let us know.