Problem installing language packs (Office 20027)

[Luc]

Last year I installed Dutch and French language packs to complement the
English Office 2007 applications. After a disk crash a few days ago and
ensuing full reinstall of the OS and MS Office 2007, it turned out impossible
to install the language packs again, from either the downloaded files that I
had saved on another hard disk or from copies burned onto a CD.

For both LPs there was a message that "Errors [were] encountered...].
Details in the window showing the extraction progress said that when
extracting the X12-34010.exe files (Dutch LP) "cannot open X12-34010.exe" and
on the following line, when extracting paul.dll "cannot open paul.dll".
Exactly the same error messages appeared when installing the French LP.

While I had no problem getting new download links from Microsoft and the
installation of the newly downloaded LPs went absolutely smoothly, the
problem that occurred with the original ones leave me puzzled, also because
the two language packs had initially been downloaded some two months apart.

Has anyone had a similar problem, knows what could be the cause, or how to
avoid it in the future?

 

[Earle Horton]

I had this happen with German Language Pack for Office 2007. I had to email
Microsoft Office Customer Support to get an "unlock code" which is something
different from the "product key" that I had originally used months before.

The first time I tried to reinstall I got an error "Aktivierung
Fehlgeschlagen - unknown error" when I tried to activate the product using
the product key in the Digital River SecuROM Product Activity Screen. I had
to get an unlock code from MS Customer Support for "Manuelle Aktivierung".
With the unlock code, the original installation files that I had saved
worked just fine. I believe that what happened in my case was that Digital
River, the "vendor of record" for the download, simply lost my order
information. When I wrote to them they had no record of my order.

I have saved the unlock code and hopefully it will work next time. By the
way US English Office 2007 comes with Spanish and French proofing tools. I
wouldn't need a French language pack unless I wanted the templates or the
user interface in French.

Earle