JoAnne,
I'm surprised at your rather terse responses to messages sent in by users
obviously not as technically minded as you.
I provide customised, hosted CRM software that has an Outlook Intellisync
function. I have a client who wanted to use this feature and when we tried to
install it for him, we found that Outlook was not installed on his system at
all. When we tried to install it via Add / Remove Programs we saw the same
error message as the user in this post. He had bought the computer some years
ago from a reseller (such as Advent) with the Office XP & Frontpage
pre-installed. He has a genuine, branded Micorsoft Office disk with the
application on it but there is no trace of the required MSI.
He has resigned himself to the fact that he's going to have a substantial
outlay to purchase a newer version of Office. The fact is - and this may come
as a shock to you - he didn't buy a pirated version of Office and it came as
a shock to him when I directed him to this thread to give him the good news.
Forutnately, I didn't tell him I believed him to be a thieving,
good-for-nothing software pirate, which is essentially what you did to the
unfortunate user in this case.
Many users will find themselves in this position because, believe it or not,
software vendors tend to deliberately make product combinations confusing in
order to upsell them to the max. (How many different versions of office 2007
are there - off the top of your head?) Only a few of those users would
consider coming to these forums for help, so you should treat them as
confused rather than dishonest. Let's face it - would someone who
deliberately bought pirated software come to Microsoft to ask how to install
it or would they just go to their 'dealer' and get the latest hacked version?
As an IT professional and a provider of IT systems, I feel that I should
support those people not fortunate to have a computer science degree and
numerous years of industry experience instead of alienating them. As an MVP
you have the same responsibility.
Regards
Sion
JoAnn Paules said:
Your operating system wasn't installed with anything. Your computer uses an
operating system and then you run programs within that.
No, you can no longer buy Office XP. It doesn't matter if it is the Pro
version or if it has or doesn't have FrontPage, which, by the way, is no
longer being produced. That version of Office hasn't been sold for several
years.
And to explain another comment about pirated software, that specific edition
of Office holds the record for pirated versions. Since you don't have the
CDs, one cannot help but wonder how you managed to have it on your system.
If someone put it on your computer for you, then you should have the CDs. If
you don't, then you should not have it on your computer.
--
JoAnn Paules
MVP Microsoft [Publisher]
~~~~~
How to ask a question
http://support.microsoft.com/KB/555375
quietnation04 said:
To Milly Staples,
Because I do not have the CD Office Professional w/ Frontpage. My
operating system was installed with Microsoft XP Professional CD which
comes with Office Pro, and when using this CD during the update; well,
I have already explained what occurred. Why do you think I asked the
question - "and lastly, can I purchase a CD for Microsoft Office w/
Frontpage" - which of course I suppose I could, but I read in other
forums that this application has problems when using a CD other than
the one it was installed from. If you are interested, you can visit
this site and read for yourself. The link to this site is:
http://www.techsoup.org/fb/index.cfm?fuseaction=forums.showSingleTopic&forum=2009&id=51760
To a garfield-n-odie,
As for the other post regarding pirated/stolen/bootleg software, the
person who wrote this apparently does not know how to read a simple
post. The CD my copy of Office w/ Frontpage was installed from a
validated Windows XP Professional CD I purchased from Microsoft. I
think it to be a wise idea if you were to read the entire post instead
of skimming through it.
--
quietnation04
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