Problem merging from Word 2007 to Outlook 2007

[Yorkhoff]

When I was using Outlook 2003 and Word 2003, I was able to create a letter in
Word, merge it with an Excel database, and send it via e-mail. Now that I am
using Outlook 2007 and Word 2007, I am unable to send via e-mail, unless I
select Plain Text as the mail format. However, I need to use the HTML
format. Can you help?

 

[Herb Tyson [MVP]]

How are you doing it? When I email-merge using Word 2007 and Outlook 2007, I
have a choice among: attachment, plain text, and HTML... and the HTML option
works perfectly.

I start from Word, click the Mailings tab, Start Mail Merge, Letters, Select
Recipients, etc. When I'm ready to send, I click the Finish & Merge
dropdown, choose Send E-mail Messages... and that's when I get the Mail
format: choice.

 

[Yorkhoff]

Thank you for your reply. I have followed the same steps that you outline
below, but when I click Finish & Merge and select Send E-mail Messages, Merge
to E-mail, fill in the subject line, and select HTML as the mail format,
nothing happens. My company has switched to Vista operating system. Could
this have anything to do with the problem?

 

[Herb Tyson [MVP]]

No. I'm using Vista, too.

Is this happening on just one computer or on multiple computers" If the
latter, is it possible that your system admin has set up a policy
restriction that prevents using HTML in that way?

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

 

[Yorkhoff]

Thank you for the suggestions. Our IT Department checked the mail merge
procedure on 5 computers (including mine) -- 3 worked and 2 didn't (mine was
one that didn't). We're at a loss as to what might be the cause. Have you
seen this situation before?

 

[Herb Tyson [MVP]]

I have not seen this particular problem before. My next step would be to
experimentally create a new user login on one of the affected computers and
see if the problem occurs for the new user. This will tell you if the
problem is with the installation of Office on that computer, or if it's a
[possibly-corrupted] settings issue.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com