Problem opening e-mails attached to Calendar appointments

D

Don.Seymour

I have a user that's using Outlook 2003 (with Exchange Server 2003). When she
opens an appointment with an attached e-mail, she can double-click on the
e-mail to open it. If she then closes the e-mail, but not the calendar
appointment, and tries to re-open the e-mail, she gets an error that says:
The operation failed. She's running Windows XP SP2, and I have already
re-created her Outlook profile and her user profile, to no avail. If I set
her account up on another PC, this error doesn't happen. If she closes the
calendar appointment and re-opens it, she can then open the attached e-mail.
Any ideas?
 

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