Problem Opening Enterprise Projects with Project Professional Clie

P

ProjectServerUser

OS: 2003 Standard Server SP2, XP Professional SP2 (client)
Version: Project Server 2003, Project 2003 Professional (all Office Updates
applied)

I'm having a problem with opening projects from the Project client,
specifically projects located on the Project Server. This behavior arose
recently and has not occurred in the two years since Project Server was
installed.

If I attempt to log into the server using the Project client as the
Administrator, I am denied access and an error dialog displays this message:
"Cannot connect. Project was unable to establish a connection with the
selected Project Server. This could be caused by a loss of network
connectivity or problems wit the Project Server or database.

Attempting to log into the server as a regular user, I am able to
successfully log in but I can't open any projects. Instead an error dialog
displays this message: "The file could not be opened.".

When I first encounted these problems, I thought that perhaps the database
was corrupted. I tried to create a brand new project, save it into the
enterprise database and then re-open it. The same error dialog popped up.
Then I ran an integrity check on the SQL Server database itself. It found no
errors. If I login to Project Web Access and view the projects in the Project
area, all of the projects show up as expected and I can see the tasks in the
Gantt chart. I'm led to believe the database is fine and something is wrong
with the Project client. As I mentioned, this problem just suddenly occurred
after two years of problem-free operation.

If anyone has come across this problem and has suggestions as to how to
remedy it, any help would be appreciated.
 
P

ProjectServerUser

I have discovered that the source of this problem lies with Norton Antivirus
2007 and its Microsoft Office document scanning feature. Disabling this
feature allowed Project client to operate normally.
 
R

Rod Gill

And I nearly asked what AV software do you have?!! Disable the Office
plug-in and all should work well. You should have AV software on your email
server. If so, you don't need the plug-in and its heavy overhead upon PC
resources.

--

Rod Gill
Project MVP

NEW!! Project VBA Book, for details visit: http://www.projectvbabook.com
 

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