Problem opening IRM protected files

[gwaxiom]

I can't open any of my word and excel files that have IRM protection applied

- problem apparently widespread - I believe microsoft are aware of this
problem, can it be fixed from their end. Allowing me to then open affected
files. Note: I have created a test file applied IRM since 18/11/2009 and can
open the file without a problem - still unable to open files with IRM created
prior to 18/11/2009

 

[Steve Rindsberg]

I can't open any of my word and excel files that have IRM protection applied

- problem apparently widespread - I believe microsoft are aware of this
problem, can it be fixed from their end. Allowing me to then open affected
files. Note: I have created a test file applied IRM since 18/11/2009 and can
open the file without a problem - still unable to open files with IRM created
prior to 18/11/2009

While we're waiting to see if MS has a fix for this, here are some other
troubleshooting tips for IRM. It's directed toward Outlook users but some of
the suggestions will apply to Office in general, Methods 7 through 10 in
particular.

http://support.microsoft.com/kb/831401