Problem Opening Outlook

[MAURICE PERRY]

Two of my users are experiencing the same problem. They close Outlook, then when they open it back up, it says it cannot locate the Exchange server. DNS is setup correctly. I have tested it several times. I then re-setup the Outlook profile and it connect just fine. But once they close it again, it cannot connect again until I reset it again. Any ideas!

 

[Matthew Tisdel]

It sounds like you might find something wrong with the machines connection to their GC--they must connect to the GC before they will ever connect to Exchange. I would suggest using Netmon to capture traffic and see where the network traffic is failing. In the mean time, you could set up the users to open Outlook with a prf file, which will recreate the profile each time you open Outlook. Check http://www.microsoft.com/office/ork -- look for Whitepaper on prf file.

 

[MAURICE PERRY]

My GC servers are also my DNS servers. So it is safe to say, if DNS is
working, then is should see the GC servers. This is only happening to 2 out
of 60 users. I will try setting up the prf file. Thanks for your help.

--
Maurice R. Perry
Westwood, MA
BSIT
University of Phoenix, Online
(e-mail address removed)
(e-mail address removed)

"One of the greatest gifts God has given us, is the ability to give. The
greatest gift we can give back to him is the decision to use it."

It sounds like you might find something wrong with the machines connection

to their GC--they must connect to the GC before they will ever connect to
Exchange. I would suggest using Netmon to capture traffic and see where the
network traffic is failing. In the mean time, you could set up the users to
open Outlook with a prf file, which will recreate the profile each time you
open Outlook. Check http://www.microsoft.com/office/ork -- look for
Whitepaper on prf file.Outlook, then when they open it back up, it says it cannot locate the
Exchange server. DNS is setup correctly. I have tested it several times.
I then re-setup the Outlook profile and it connect just fine. But once they
close it again, it cannot connect again until I reset it again. Any ideas!The greatest gift we can give back to him is the decision to use it