Problem opening PowerPoint

[Wilde]

I have PowerPoint within Microsoft Office XP Small Business software.
PowerPoint used to work, but now, when I click on the PowerPoint icon, I
am given the error message
"C:\Program Files\Microsoft Office\Office\POWERPNT.EXE. A device
attached to the system is not functioning",
followed by error message
"Error Starting Program. The POWERPNT.EXE file is linked to missing
export MSO9.DLL : 1945".
But MSO9.DLL is to be found, on Windows Explorer, in C:\Program
Files\Microsoft Office\Office.
I am using Windows 98 SE. Please can you help and advise on how to
restore PowerPoint?
Thank you.

P.S.
Original message sent 16/09/04 08:48. Re-issued because messages from
13/09/04 to 16/09/04 became date changed somehow to 01/01/70 00:00 and
therefore were lost.

 

[Wilde]

I have PowerPoint on Microsoft Office 2000 Professional, on top of which
Microsoft Office XP Small Business was installed. I can launch
PowerPoint from the CD for Microsoft Office 2000 Professional by
clicking on its POWERPNT.EXE.
I have tried to overwrite Microsoft Office 2000 Professional but I end
up with the error message "Another version of this product is already
installed. [ Meaning Microsoft Office XP Small Business, I suppose. ]
Installation of this version cannot continue. To configure or remove
the existing version of this product use Add/Remove Programs on the
Control Panel."
Does this mean that I need to wipe all of Microsoft Office and
re-install both sets of software in the correct order? What would
happen to the saved document files? Would they be lost?

 

[Echo S]

I would use Add/Remove Programs on the Control Panel and choose Office 2000
Pro there. Use the "change" button that appears when you click on Office
2000.

From there, try "repair office."

If that doesn't do the trick, holler back. I'm thinking if Repair doesn't
work, you can use Add/Remove Programs (to remove and then reinstall PPT) on
the Office 2000 installation instead of using Repair Office, but I'd want to
make sure that only PPT 2000 is installed so that we don't wipe out all of
your Office 2000 programs if they are still installed.

--
Echo [MS PPT MVP]
http://www.echosvoice.com
presenter, PPT Live '04
Oct 10-13, San Diego http://www.powerpointlive.com

I have PowerPoint on Microsoft Office 2000 Professional, on top of which
Microsoft Office XP Small Business was installed. I can launch
PowerPoint from the CD for Microsoft Office 2000 Professional by
clicking on its POWERPNT.EXE.
I have tried to overwrite Microsoft Office 2000 Professional but I end
up with the error message "Another version of this product is already
installed. [ Meaning Microsoft Office XP Small Business, I suppose. ]
Installation of this version cannot continue. To configure or remove
the existing version of this product use Add/Remove Programs on the
Control Panel."
Does this mean that I need to wipe all of Microsoft Office and
re-install both sets of software in the correct order? What would
happen to the saved document files? Would they be lost?

In addition to Echo's suggestions, if you have a standalone version of
PowerPoint, insert its CD and let it run Setup (either via AutoRun or manually
start the setup program).

It'll either recognize that you have (had?) a PowerPoint installation and start
up in maintenance mode or won't and will start up in normal install mode.

Either way, let it do its thing and see if that helps.

--
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
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