Problem opening Word 2002 document in Word 2000

[Julie]

I have created a 90-some page document that is based on a template in Word 2002. It includes several drawings, callout boxes, and jpg images and is about 1.7 mb. I use Office XP and my client uses an earlier OS with Word 2000 (Word 98?). The doc functions perfectly on both of my PCs, but when the client tries to open it, they only get 13 pages and several of the drawings compile. The entire document is messed up. When they view it in Normal view, it appears fine, but it still prints in the corrupted format. The client's Tech Support staff say that this is a problem between XP and the earlier OSs, but I'm not believing that yet

I sincerely appreciate any tips, tricks, or explanations that anyone can provide

Thank you!

 

[Cindy M -WordMVP-]

Hi =?Utf-8?B?SnVsaWU=?=,

I have created a 90-some page document that is based on a template in Word

2002. It includes several drawings, callout boxes, and jpg images and is about
1.7 mb. I use Office XP and my client uses an earlier OS with Word 2000 (Word
98?). The doc functions perfectly on both of my PCs, but when the client tries
to open it, they only get 13 pages and several of the drawings compile. The
entire document is messed up. When they view it in Normal view, it appears
fine, but it still prints in the corrupted format. The client's Tech Support
staff say that this is a problem between XP and the earlier OSs, but I'm not
believing that yet.So, is it really Word 2000, or Word 98? that's a BIG difference, since Word98
is Word for the MacIntosh.

You also need to be more specific about what kind of formatting is "corrupt".

This would certainly not be an OS conflict; OS = Operating System = Windows.
Word file formats are compatbile from Word 97 through Word 2003. But there are
features in newer versions that aren't supported in older ones. And damaged
internal document structures are more likely to play havoc when a document is
opened in a different version of Word than it was created.

If you save the file as a WebPage (*not* filtered), open that, and save it as
a Word document does that work any better? Or round-tripping to RTF format?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.mvps.org/word

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[Julie]

Cindy - Thanks for your help. The software the client uses is Word 2000. I'll explain 'corrupt' more clearly here

At the client site the document opens only as a 12-13 page document, and the drawings are piled up on one another and appear all on one page. The Table of Figures can be regenerated with F9 and shows the correct 90 some pages with the corresponding figures, yet the document remains at 13 pages. In addition the top and bottom margins are messed up and go off the page or to the edge of the page.

If the client views the document in Normal view, they can see the entire document, but when they print, it only prints the 13 messed up pages.

When I try to save it as an RTF, or Word 97-2000 RTF, it saves okay, but after closing and reopening the doc, it crashes before it evens opens.

Let me know if there are more details you need

Thank you

----- Cindy M -WordMVP- wrote: ----

Hi =?Utf-8?B?SnVsaWU=?=,

I have created a 90-some page document that is based on a template in Word

2002. It includes several drawings, callout boxes, and jpg images and is about
1.7 mb. I use Office XP and my client uses an earlier OS with Word 2000 (Word
98?). The doc functions perfectly on both of my PCs, but when the client tries
to open it, they only get 13 pages and several of the drawings compile. The
entire document is messed up. When they view it in Normal view, it appears
fine, but it still prints in the corrupted format. The client's Tech Support
staff say that this is a problem between XP and the earlier OSs, but I'm not
believing that yet

So, is it really Word 2000, or Word 98? that's a BIG difference, since Word98
is Word for the MacIntosh

You also need to be more specific about what kind of formatting is "corrupt"

This would certainly not be an OS conflict; OS = Operating System = Windows.
Word file formats are compatbile from Word 97 through Word 2003. But there are
features in newer versions that aren't supported in older ones. And damaged
internal document structures are more likely to play havoc when a document is
opened in a different version of Word than it was created

If you save the file as a WebPage (*not* filtered), open that, and save it as
a Word document does that work any better? Or round-tripping to RTF format

Cindy Meiste
INTER-Solutions, Switzerlan
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003
http://www.mvps.org/wor

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail :-

 

[Cindy M -WordMVP-]

Hi =?Utf-8?B?SnVsaWU=?=,

And have you tried round-tripping as a "web page"? I'm not suggesting you
send that to the client, but that this might clean up whatever the problem
is. (Because the crash with RTF indicates there is a big problem in the
internal structures.)

At the client site the document opens only as a 12-13 page document, and

the drawings are piled up on one another and appear all on one page. The
Table of Figures can be regenerated with F9 and shows the correct 90 some
pages with the corresponding figures, yet the document remains at 13 pages.
In addition the top and bottom margins are messed up and go off the page or
to the edge of the page.

If the client views the document in Normal view, they can see the entire

document, but when they print, it only prints the 13 messed up pages.

When I try to save it as an RTF, or Word 97-2000 RTF, it saves okay, but

after closing and reopening the doc, it crashes before it evens opens.

Let me know if there are more details you need.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Sep 30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any follow question or
reply in the newsgroup and not by e-mail