Problem opening Word 2003 file - depending on network environment?

[Matt from GVA]

Hi,

A local file that I use on my laptop at work (which is connected to our
office LAN) won't open (Word just hangs) when I bring my laptop home and
connect to my wireless network. The same file opens with no problem on my
home PC. I have Office 2003 installed on both.

Thinking that there may be some problems with linked files I tried an
experiment: I selected all data (Ctrl+A) in the file, deleted everything, and
saved the file under a different name. I was still not able to open the file
on my work laptop when at home.

I then saved the file as Word "1997-03 &6.0/95 - RTF". I was then able to
open the file on my work laptop at home. Then things got even wierder - I
then saved the open file on my laptop as .doc again - but when I closed it, I
was again unable to open it again!!

I can open other documents on my laptop when at home without problems.

Any ideas?

Thanks,
Matt

 

[Terry Farrell]

Are you also using Office 2003 at work? Can your laptop see a printer when
you are using it at home?

 

[Matt from GVA]

Hi Terry,

Office 2003 in both environments. I have since seen your replies on
installing a local printer. I have created a dummy local printer and set it
as default and can now open the files on my office laptop while at home.
However - it takes over a minute for these files to open...

Perhaps I've still got some tweaking to do...?

Matt

 

[Terry Farrell]

Well you are getting somewhere. Slow opening may be caused by a Mapped Drive
that is available at work but invalid at home. So delete any mapped drives
in Windows Explorer. Does that work now?

To resolve this problem long-term, you should set up your laptop with 2
profiles, a WORK profile and a HOME profile.

Terry

 

[Matt from GVA]

Thanks for your help - I'll check with our IT help desk on the profile
question.

Matt