Problem opening Word documents

[Brian Paul Ehni]

My department chair is having a strange problem opening certain Word
documents.

Background: he has a G4 running OS 10.2.8 and Office 10.1.5 in the office,
and a PowerBook G4 running OS 10.3.2 and Office 10.1.5 at home.

If Word is not running, when he double clicks a Word document, Word
launches, but does not open the document. He can open the document by using
the "Open" command, however. This occurs with some Word files receive in
email as well.

If he does a "Save As" and replaces the document, then it behaves properly,
but only on the computer from which he did the "Save As".

I can recreate the problem on my PowerBook (10.3.2/Office 10.1.5), but only
with his documents, but otherwise mine behaves normally.


--
Thanks!

Brian Ehni
LAN Manager
Department of Medicine
615-343-4063

 

[Elliott Roper]

My department chair is having a strange problem opening certain Word
documents.

Background: he has a G4 running OS 10.2.8 and Office 10.1.5 in the office,
and a PowerBook G4 running OS 10.3.2 and Office 10.1.5 at home.

If Word is not running, when he double clicks a Word document, Word
launches, but does not open the document. He can open the document by using
the "Open" command, however. This occurs with some Word files receive in
email as well.

If he does a "Save As" and replaces the document, then it behaves properly,
but only on the computer from which he did the "Save As".

I can recreate the problem on my PowerBook (10.3.2/Office 10.1.5), but only
with his documents, but otherwise mine behaves normally.

As a first guess, have him check the ownership and permissions on the
Word documents. (He might have to do some unixy magic, there is no
guarantee that he has the same user and group numbers at home and at
work.) It seems to have started with Panther, sometimes I get e-mailed
documents from Windows users that copy out of mail as read only. They
open OK by both methods, but quite understandably, won't delete. He may
a have a more severe version of the same mess-up.

 

[Brian Paul Ehni]

As a first guess, have him check the ownership and permissions on the
Word documents. (He might have to do some unixy magic, there is no
guarantee that he has the same user and group numbers at home and at
work.) It seems to have started with Panther, sometimes I get e-mailed
documents from Windows users that copy out of mail as read only. They
open OK by both methods, but quite understandably, won't delete. He may
a have a more severe version of the same mess-up.

As an added bonus, this only happens with Word documents; Excel and
PowerPoint are just fine.

I'll check the ownership/permissions today.

--
Thanks!

Brian Ehni
LAN Manager
Department of Medicine
615-343-4063