R
Romal Almazo
I have encountered the following problem and have tried numerous ways
to fix it with no luck at all!
I would be terribly grateful if someone can help me as I have some
very important documents I need to open.
Problem
• Unable to open my MS word docs (2008 home and student edition) in
iMac 10, 1 Memory 4G for all files ending in .xml .doc > 15 MB.
(estimate)
Example of Problem
An example of a file I can Open:-
1. Microsoft Word 97-2004 document
2. 14.5 MB
3. Filename A.xml .doc
An example of a file I cannot open:-
1. Microsoft Word 97-2004 document
2. 38.3 MB
3. Filename B.xml .doc
Error Message
“Microsoft Word has encountered a problem and needs to close. We are
sorry for the inconvenience”
Solutions I have tried
1. ‘Verify’ and ‘Repair’ Disk Permissions under ‘Disc Utility’;
2. Un-install and Re-install of Mac Office 2008 3 times! I have
followed the comprehensive instructions so I know its right;
3. I have no ‘preferences” to drag to the MS Office settings i.e. this
chain Home>Library>Preferences>Microsoft>Office 2008 (or 2004) has
no .microsoft. file names.
4. I have downloaded latest software updates for Office Mac 2008
www.microsoft.com/mac/downloads
5. Added addition Memory, which was 4GB of DDR which is now 8GB
All these solutions have failed to fix the problem.
It is most likely a -problem with Office:Mac
Other considerations
• I can only think now that it is somehow a RAM problem but that looks
ok as its mainly “green’ ad;
• I have been pasting a lot of photos into my word document;
Detailed Error Message
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2011-12-30 12:54:52 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.3.2.111121
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.3.2.111121
Crashed Module Offset: 0x00b3cd56
Blame Module Name: Microsoft Word
Blame Module Version: 12.3.2.111121
Blame Module Offset: 0x00b3cd56
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x00b3dd56 in _FDirtyAbdAnchors + 0x000000B4 (Microsoft Word +
0x00b3cd56)
# 2 0x00b3df0e in _FDirtyAbdAnchors + 0x0000026C (Microsoft Word +
0x00b3cf0e)
# 3 0x006b5c98 in _LbcFormatPage + 0x00000552 (Microsoft Word +
0x006b4c98)
# 4 0x008ad2ea in _FUpdateHplpgdCore + 0x00000582 (Microsoft Word +
0x008ac2ea)
# 5 0x008ad6bf in _FUpdateHplpgd + 0x0000005B (Microsoft Word +
0x008ac6bf)
# 6 0x0083abf9 in _IpgdFillLbsForCpOrIpgd + 0x00000261 (Microsoft Word
+ 0x00839bf9)
# 7 0x0083f4a3 in _IpgdBuildDrusForCpOrIpgd + 0x00000097 (Microsoft
Word + 0x0083e4a3)
# 8 0x00840391 in _IpgdBuildDrusForCp + 0x000000AB (Microsoft Word +
0x0083f391)
# 9 0x00840afd in _CmdPageViewOnCpSee + 0x00000765 (Microsoft Word +
0x0083fafd)
# 10 0x00840ec2 in _CmdPageViewOn + 0x00000062 (Microsoft Word +
0x0083fec2)
# 11 0x006fad02 in _FCreateMwdCore + 0x00000983 (Microsoft Word +
0x006f9d02)
# 12 0x00b9ea65 in _PdodOpenFnmCore + 0x00001A91 (Microsoft Word +
0x00b9da65)
# 13 0x004ba507 in _FOpenExternalFnm + 0x0000021C (Microsoft Word +
0x004b9507)
# 14 0x00657381 in _EcAEHandleOpenPrintDoc + 0x0000070D (Microsoft
Word + 0x00656381)
# 15 0x920f5c69 in _gHelpers + 0x920C06C9 (AE + 0x0002ec69)
# 16 0x01f57bda in CEAECarbonEventHandler(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*) + 0x00000556 (MicrosoftComponentPlugin +
0x00033bda)
# 17 0x9497fc2f in .objc_class_name_IMKInkInputSession + 0x9463A2D7
(HIToolbox + 0x00007c2f)
# 18 0x9497eef6 in .objc_class_name_IMKInkInputSession + 0x9463959E
(HIToolbox + 0x00006ef6)
# 19 0x949a17f3 in .objc_class_name_IMKInkInputSession + 0x9465BE9B
(HIToolbox + 0x000297f3)
# 20 0x01f5765c in CEAEPreHandler(AEDesc const*, AEDesc*, long) +
0x00000212 (MicrosoftComponentPlugin + 0x0003365c)
# 21 0x920caf5c in _gHelpers + 0x920959BC (AE + 0x00003f5c)
# 22 0x920cae5b in _gHelpers + 0x920958BB (AE + 0x00003e5b)
# 23 0x920cad65 in _gHelpers + 0x920957C5 (AE + 0x00003d65)
# 24 0x949b4197 in .objc_class_name_IMKInkInputSession + 0x9466E83F
(HIToolbox + 0x0003c197)
# 25 0x0064cd7c in _FProcessedAevt + 0x00000032 (Microsoft Word +
0x0064bd7c)
# 26 0x00003738 in
CWordAppleEventHandler::AppleEventHandlerProc(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*) + 0x0000002C (Microsoft Word + 0x00002738)
# 27 0x01fbf5a8 in
MEventHandler::EventHandlerProc(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*) + 0x00000126 (MicrosoftComponentPlugin +
0x0009b5a8)
# 28 0x9497fc2f in .objc_class_name_IMKInkInputSession + 0x9463A2D7
(HIToolbox + 0x00007c2f)
# 29 0x9497eef6 in .objc_class_name_IMKInkInputSession + 0x9463959E
(HIToolbox + 0x00006ef6)
# 30 0x9497ed55 in .objc_class_name_IMKInkInputSession + 0x946393FD
(HIToolbox + 0x00006d55)
# 31 0x949b3a24 in .objc_class_name_IMKInkInputSession + 0x9466E0CC
(HIToolbox + 0x0003ba24)
# 32 0x94980080 in .objc_class_name_IMKInkInputSession + 0x9463A728
(HIToolbox + 0x00008080)
# 33 0x9497eef6 in .objc_class_name_IMKInkInputSession + 0x9463959E
(HIToolbox + 0x00006ef6)
# 34 0x949a17f3 in .objc_class_name_IMKInkInputSession + 0x9465BE9B
(HIToolbox + 0x000297f3)
# 35 0x02011279 in ProcessOneEvent(OpaqueEventRef*,
OpaqueEventTargetRef*) + 0x0000001D (MicrosoftComponentPlugin +
0x000ed279)
# 36 0x02011809 in _McpRunApplicationEventLoop + 0x0000051B
(MicrosoftComponentPlugin + 0x000ed809)
# 37 0x00af2867 in _FMainLoop + 0x00000022 (Microsoft Word +
0x00af1867)
# 38 0x00afb91b in _WinMain + 0x00000596 (Microsoft Word +
0x00afa91b)
# 39 0x033b8dac in __WlmMain + 0x00000047 (MicrosoftOffice +
0x004b6dac)
# 40 0x00ae0c68 in _main + 0x00000038 (Microsoft Word + 0x00adfc68)
# 41 0x000030a2 in __start + 0x000000D8 (Microsoft Word + 0x000020a2)
# 42 0x00002fc9 in start + 0x00000029 (Microsoft Word + 0x00001fc9)
X86 Thread State:
eax: 0x00000000 ebx: 0xffff6c85 ecx: 0x00000004 edx:0x00050000
edi: 0x00000000 esi: 0x2c748051 ebp: 0xbfffbd38 esp:0xbfffbca0
ss: 0x0000001f eip: 0x00b3dd56 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010282
Thread 1:
# 1 0x98114382 in __dispatch_hw_config + 0x97F5435A (libSystem.B.dylib
+ 0x00027382)
# 2 0x98113f59 in __dispatch_hw_config + 0x97F53F31 (libSystem.B.dylib
+ 0x00026f59)
# 3 0x98113cfe in __dispatch_hw_config + 0x97F53CD6 (libSystem.B.dylib
+ 0x00026cfe)
# 4 0x98113781 in __dispatch_hw_config + 0x97F53759 (libSystem.B.dylib
+ 0x00026781)
# 5 0x981135c6 in __dispatch_hw_config + 0x97F5359E (libSystem.B.dylib
+ 0x000265c6)
X86 Thread State:
eax: 0x0000016b ebx: 0x981149d6 ecx: 0xb0080d5c edx:0x98114382
edi: 0xa0a7e1ec esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x0000001f eip: 0x98114382 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 2:
# 1 0x980edc0e in __dispatch_hw_config + 0x97F2DBE6 (libSystem.B.dylib
+ 0x00000c0e)
# 2 0x9818db50 in __dispatch_hw_config + 0x97FCDB28 (libSystem.B.dylib
+ 0x000a0b50)
# 3 0x028b9d7d in merp_exception_raise(unsigned int, unsigned int,
unsigned int, int, int*, unsigned int) + 0x00000439 (merp +
0x00002d7d)
# 4 0x028b93e5 in _Xmerp_exception_raise(mach_msg_header_t*,
mach_msg_header_t*) + 0x00000041 (merp + 0x000023e5)
# 5 0x028b946c in merpexception_server(mach_msg_header_t*,
mach_msg_header_t*) + 0x0000006C (merp + 0x0000246c)
# 6 0x028b9f25 in ExceptionHandlerThreadProc(void*) + 0x000000CB (merp
+ 0x00002f25)
# 7 0x9811b259 in __dispatch_hw_config + 0x97F5B231 (libSystem.B.dylib
+ 0x0002e259)
# 8 0x9811b0de in __dispatch_hw_config + 0x97F5B0B6 (libSystem.B.dylib
+ 0x0002e0de)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x981752e4 ecx: 0xb0184a6c edx:0x980edc0e
edi: 0x0000001d esi: 0xb55ae526 ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x980edc0e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206
Thread 3:
# 1 0x981b5096 in __dispatch_hw_config + 0x97FF506E (libSystem.B.dylib
+ 0x000c8096)
# 2 0x020975d6 in _FWaitForConnection + 0x0000002A
(MicrosoftComponentPlugin + 0x001735d6)
# 3 0x01fa446c in TCPListener(void*) + 0x00000062
(MicrosoftComponentPlugin + 0x0008046c)
# 4 0x93d7254a in __gTECMasterGlobals + 0x93A454E6 (CarbonCore +
0x0002654a)
# 5 0x9811b259 in __dispatch_hw_config + 0x97F5B231 (libSystem.B.dylib
+ 0x0002e259)
# 6 0x9811b0de in __dispatch_hw_config + 0x97F5B0B6 (libSystem.B.dylib
+ 0x0002e0de)
X86 Thread State:
eax: 0x000c0194 ebx: 0x01fa441b ecx: 0xb0291d4c edx:0x981b5096
edi: 0x04000000 esi: 0xb0291f34 ebp: 0xb0291d68 esp:0xb0291d4c
ss: 0x0000001f eip: 0x981b5096 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 4:
# 1 0x98128a5a in __dispatch_hw_config + 0x97F68A32 (libSystem.B.dylib
+ 0x0003ba5a)
# 2 0x02097661 in _FReceiveMessage + 0x00000077
(MicrosoftComponentPlugin + 0x00173661)
# 3 0x01fa411a in BroadcastListener(void*) + 0x000000A0
(MicrosoftComponentPlugin + 0x0008011a)
# 4 0x93d7254a in __gTECMasterGlobals + 0x93A454E6 (CarbonCore +
0x0002654a)
# 5 0x9811b259 in __dispatch_hw_config + 0x97F5B231 (libSystem.B.dylib
+ 0x0002e259)
# 6 0x9811b0de in __dispatch_hw_config + 0x97F5B0B6 (libSystem.B.dylib
+ 0x0002e0de)
X86 Thread State:
eax: 0x00000193 ebx: 0x01fa408b ecx: 0xb0313cbc edx:0x98128a5a
edi: 0xb0313ed4 esi: 0xb0313f44 ebp: 0xb0313ce8 esp:0xb0313cbc
ss: 0x0000001f eip: 0x98128a5a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 5:
# 1 0x980edb4e in __dispatch_hw_config + 0x97F2DB26 (libSystem.B.dylib
+ 0x00000b4e)
# 2 0x01fa482f in BroadcastSender(void*) + 0x000001F7
(MicrosoftComponentPlugin + 0x0008082f)
# 3 0x93d7254a in __gTECMasterGlobals + 0x93A454E6 (CarbonCore +
0x0002654a)
# 4 0x9811b259 in __dispatch_hw_config + 0x97F5B231 (libSystem.B.dylib
+ 0x0002e259)
# 5 0x9811b0de in __dispatch_hw_config + 0x97F5B0B6 (libSystem.B.dylib
+ 0x0002e0de)
X86 Thread State:
eax: 0xffffffda ebx: 0x93da48d6 ecx: 0xb0395e6c edx:0x980edb4e
edi: 0xb0395f46 esi: 0x00000000 ebp: 0xb0395e98 esp:0xb0395e6c
ss: 0x0000001f eip: 0x980edb4e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 6:
# 1 0x98113412 in __dispatch_hw_config + 0x97F533EA (libSystem.B.dylib
+ 0x00026412)
# 2 0x981135c6 in __dispatch_hw_config + 0x97F5359E (libSystem.B.dylib
+ 0x000265c6)
X86 Thread State:
eax: 0x00100170 ebx: 0x98113609 ecx: 0xb0102f6c edx:0x98113412
edi: 0x09813da8 esi: 0xb0103000 ebp: 0xb0102fc8 esp:0xb0102f6c
ss: 0x0000001f eip: 0x98113412 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 7:
# 1 0x98113412 in __dispatch_hw_config + 0x97F533EA (libSystem.B.dylib
+ 0x00026412)
# 2 0x981135c6 in __dispatch_hw_config + 0x97F5359E (libSystem.B.dylib
+ 0x000265c6)
X86 Thread State:
eax: 0x00100170 ebx: 0x98113609 ecx: 0xb0417f6c edx:0x98113412
edi: 0x09813de0 esi: 0xb0418000 ebp: 0xb0417fc8 esp:0xb0417f6c
ss: 0x0000001f eip: 0x98113412 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Loaded modules:
0: Microsoft Word (12.3.2.111121 Reg=en Loc=0x0409): /Applications/
Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft
Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/
Microsoft Word.app/Contents/MacOS/../Frameworks/
MicrosoftComponentPlugin.framework/Versions/12/
MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/
12/StdUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/
12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/
Microsoft Word.app/Contents/MacOS/../Frameworks/
MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/
Versions/12/PowerPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/
Versions/12/MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/
PowerPlant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/
OfficeArt
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/
12/MicrosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/
Microsoft Word.app/Contents/MacOS/../Frameworks/
MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
16: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
17: OpenTransport: /System/Library/PrivateFrameworks/
OpenTransport.framework/OpenTransport
18: ATSHI.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/ATSHI.dylib
19: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/
Encodings/libTraditionalChineseConverter.dylib
20: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/
Encodings/libSimplifiedChineseConverter.dylib
21: libFontRegistryUI.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Frameworks/ATS.framework/Resources/
libFontRegistryUI.dylib
22: EnglishSpeller (12.3.2.111121 Reg=English Loc=0x0000): /
Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
23: JapaneseProofing (12.3.2.111121 Reg= English Loc=0x0000): /
Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing
24: EntourageCore: /Applications/Microsoft Office 2008/Office/
EntourageCore.framework/EntourageCore
25: EntourageLegacy: /Applications/Microsoft Office 2008/Office/
EntourageLegacy.framework/EntourageLegacy
26: EnglishGrammar (12.3.2.111121 Reg=English Loc=0x0000): /
Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/EnglishGrammar.proofingtool/Contents/MacOS/EnglishGrammar
27: TrustEvaluationAgent: /System/Library/PrivateFrameworks/
TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
28: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
29: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
30: PasswordServer: /System/Library/PrivateFrameworks/
PasswordServer.framework/Versions/A/PasswordServer
31: DictionaryServices: /System/Library/Frameworks/
CoreServices.framework/Versions/A/Frameworks/
DictionaryServices.framework/Versions/A/DictionaryServices
32: DiskArbitration: /System/Library/Frameworks/
DiskArbitration.framework/Versions/A/DiskArbitration
33: libGIF.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libGIF.dylib
34: HTMLRendering: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/HTMLRendering.framework/Versions/A/
HTMLRendering
35: libTrueTypeScaler.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libTrueTypeScaler.dylib
36: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/
IOKit
37: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
38: libType1Scaler.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libType1Scaler.dylib
39: libGLProgrammability.dylib: /System/Library/Frameworks/
OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
40: Security: /System/Library/Frameworks/Security.framework/Versions/A/
Security
41: RawCamera (570 Reg=English Loc=0x0000): /System/Library/
CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
42: QD: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/QD.framework/Versions/A/QD
43: libTIFF.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libTIFF.dylib
44: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/
Kerberos
45: libcups.2.dylib: /usr/lib/libcups.2.dylib
46: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
47: ColorSync: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
ColorSync.framework/Versions/A/ColorSync
48: libz.1.dylib: /usr/lib/libz.1.dylib
49: PrintCore: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
PrintCore.framework/Versions/A/PrintCore
50: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vecLib.framework/Versions/A/vecLib
51: Accelerate: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Accelerate
52: SystemConfiguration: /System/Library/Frameworks/
SystemConfiguration.framework/Versions/A/SystemConfiguration
53: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/
vecLib
54: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libGFXShared.dylib
55: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
56: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
57: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/SecurityHI.framework/Versions/A/SecurityHI
58: CFNetwork: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
59: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
60: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
61: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libGLImage.dylib
62: LangAnalysis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
LangAnalysis.framework/Versions/A/LangAnalysis
63: CommerceCore: /System/Library/PrivateFrameworks/
CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/
Versions/A/CommerceCore
64: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/
Frameworks/AE.framework/Versions/A/AE
65: DirectoryService: /System/Library/Frameworks/
DirectoryService.framework/Versions/A/DirectoryService
66: libJPEG.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libJPEG.dylib
67: MultitouchSupport: /System/Library/PrivateFrameworks/
MultitouchSupport.framework/Versions/A/MultitouchSupport
68: CoreFoundation: /System/Library/Frameworks/
CoreFoundation.framework/Versions/A/CoreFoundation
69: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
70: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
71: libCSync.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
72: NavigationServices: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/NavigationServices.framework/Versions/A/
NavigationServices
73: CoreText: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
74: IOSurface: /System/Library/Frameworks/IOSurface.framework/Versions/
A/IOSurface
75: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
76: CarbonCore: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
77: ApplicationServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/ApplicationServices
78: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/
A/Libraries/libGL.dylib
79: CoreServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/CoreServices
80: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/
SpeechRecognition
81: LaunchServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/LaunchServices.framework/Versions/A/
LaunchServices
82: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vImage.framework/Versions/A/vImage
83: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
84: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/
A/Libraries/libGLU.dylib
85: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox
86: libauto.dylib: /usr/lib/libauto.dylib
87: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
88: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/
Versions/A/QuartzCore
89: liblangid.dylib: /usr/lib/liblangid.dylib
90: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
91: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
92: NetFS: /System/Library/Frameworks/NetFS.framework/Versions/A/
NetFS
93: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Help.framework/Versions/A/Help
94: HIServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
HIServices.framework/Versions/A/HIServices
95: libCoreVMClient.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libCoreVMClient.dylib
96: Foundation: /System/Library/Frameworks/Foundation.framework/
Versions/C/Foundation
97: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/
Carbon
98: libRIP.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
99: SecurityFoundation: /System/Library/Frameworks/
SecurityFoundation.framework/Versions/A/SecurityFoundation
100: OpenCL: /System/Library/Frameworks/OpenCL.framework/Versions/A/
OpenCL
101: SecurityInterface: /System/Library/Frameworks/
SecurityInterface.framework/Versions/A/SecurityInterface
102: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/
OpenGL
103: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/
A/CoreData
104: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Print.framework/Versions/A/Print
105: OpenDirectory: /System/Library/Frameworks/OpenDirectory.framework/
Versions/A/OpenDirectory
106: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/
Versions/A/CoreUI
107: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
108: SpeechSynthesis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
SpeechSynthesis.framework/Versions/A/SpeechSynthesis
109: Metadata: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
110: libFontParser.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libFontParser.dylib
111: CFOpenDirectory: /System/Library/Frameworks/
OpenDirectory.framework/Versions/A/Frameworks/
CFOpenDirectory.framework/Versions/A/CFOpenDirectory
112: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/
Versions/A/AudioToolbox
113: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
114: libRadiance.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libRadiance.dylib
115: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
116: SearchKit: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
117: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/
Versions/A/CoreAudio
118: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
119: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/
Versions/A/AudioUnit
120: libFontRegistry.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libFontRegistry.dylib
121: OpenScripting: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/OpenScripting.framework/Versions/A/
OpenScripting
122: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Ink.framework/Versions/A/Ink
123: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
124: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
125: OSServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
126: libCGXType.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
127: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/
AppKit
128: CoreGraphics: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/CoreGraphics
129: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/
Versions/A/CoreVideo
130: FamilyControls: /System/Library/PrivateFrameworks/
FamilyControls.framework/Versions/A/FamilyControls
131: DesktopServicesPriv: /System/Library/PrivateFrameworks/
DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
132: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/
Cocoa
133: ATS: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ATS.framework/Versions/A/ATS
134: libkxld.dylib: /usr/lib/system/libkxld.dylib
135: libPng.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libPng.dylib
136: QuickTime: /System/Library/Frameworks/QuickTime.framework/
Versions/A/QuickTime
137: libCyrillicConverter.dylib: /System/Library/CoreServices/
Encodings/libCyrillicConverter.dylib
138: libJapaneseConverter.dylib: /System/Library/CoreServices/
Encodings/libJapaneseConverter.dylib
139: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/
libKoreanConverter.dylib
140: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/
libLatin2Converter.dylib
Operating System Information
Operating System: Mac OS X 10.6.8 (Build 10K549)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1068
Screen: 2560 x 1440, depth = 32, ltbr = 0, 0, 1440, 2560
Microsoft Application Information:
Error Reporting UUID: 6B620397-C1BF-418C-A878-F5C0AF1835D6
Time from launch: 0 hours, 0 minutes, 20 seconds
Total errors on this client: 81
to fix it with no luck at all!
I would be terribly grateful if someone can help me as I have some
very important documents I need to open.
Problem
• Unable to open my MS word docs (2008 home and student edition) in
iMac 10, 1 Memory 4G for all files ending in .xml .doc > 15 MB.
(estimate)
Example of Problem
An example of a file I can Open:-
1. Microsoft Word 97-2004 document
2. 14.5 MB
3. Filename A.xml .doc
An example of a file I cannot open:-
1. Microsoft Word 97-2004 document
2. 38.3 MB
3. Filename B.xml .doc
Error Message
“Microsoft Word has encountered a problem and needs to close. We are
sorry for the inconvenience”
Solutions I have tried
1. ‘Verify’ and ‘Repair’ Disk Permissions under ‘Disc Utility’;
2. Un-install and Re-install of Mac Office 2008 3 times! I have
followed the comprehensive instructions so I know its right;
3. I have no ‘preferences” to drag to the MS Office settings i.e. this
chain Home>Library>Preferences>Microsoft>Office 2008 (or 2004) has
no .microsoft. file names.
4. I have downloaded latest software updates for Office Mac 2008
www.microsoft.com/mac/downloads
5. Added addition Memory, which was 4GB of DDR which is now 8GB
All these solutions have failed to fix the problem.
It is most likely a -problem with Office:Mac
Other considerations
• I can only think now that it is somehow a RAM problem but that looks
ok as its mainly “green’ ad;
• I have been pasting a lot of photos into my word document;
Detailed Error Message
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2011-12-30 12:54:52 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.3.2.111121
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.3.2.111121
Crashed Module Offset: 0x00b3cd56
Blame Module Name: Microsoft Word
Blame Module Version: 12.3.2.111121
Blame Module Offset: 0x00b3cd56
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x00b3dd56 in _FDirtyAbdAnchors + 0x000000B4 (Microsoft Word +
0x00b3cd56)
# 2 0x00b3df0e in _FDirtyAbdAnchors + 0x0000026C (Microsoft Word +
0x00b3cf0e)
# 3 0x006b5c98 in _LbcFormatPage + 0x00000552 (Microsoft Word +
0x006b4c98)
# 4 0x008ad2ea in _FUpdateHplpgdCore + 0x00000582 (Microsoft Word +
0x008ac2ea)
# 5 0x008ad6bf in _FUpdateHplpgd + 0x0000005B (Microsoft Word +
0x008ac6bf)
# 6 0x0083abf9 in _IpgdFillLbsForCpOrIpgd + 0x00000261 (Microsoft Word
+ 0x00839bf9)
# 7 0x0083f4a3 in _IpgdBuildDrusForCpOrIpgd + 0x00000097 (Microsoft
Word + 0x0083e4a3)
# 8 0x00840391 in _IpgdBuildDrusForCp + 0x000000AB (Microsoft Word +
0x0083f391)
# 9 0x00840afd in _CmdPageViewOnCpSee + 0x00000765 (Microsoft Word +
0x0083fafd)
# 10 0x00840ec2 in _CmdPageViewOn + 0x00000062 (Microsoft Word +
0x0083fec2)
# 11 0x006fad02 in _FCreateMwdCore + 0x00000983 (Microsoft Word +
0x006f9d02)
# 12 0x00b9ea65 in _PdodOpenFnmCore + 0x00001A91 (Microsoft Word +
0x00b9da65)
# 13 0x004ba507 in _FOpenExternalFnm + 0x0000021C (Microsoft Word +
0x004b9507)
# 14 0x00657381 in _EcAEHandleOpenPrintDoc + 0x0000070D (Microsoft
Word + 0x00656381)
# 15 0x920f5c69 in _gHelpers + 0x920C06C9 (AE + 0x0002ec69)
# 16 0x01f57bda in CEAECarbonEventHandler(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*) + 0x00000556 (MicrosoftComponentPlugin +
0x00033bda)
# 17 0x9497fc2f in .objc_class_name_IMKInkInputSession + 0x9463A2D7
(HIToolbox + 0x00007c2f)
# 18 0x9497eef6 in .objc_class_name_IMKInkInputSession + 0x9463959E
(HIToolbox + 0x00006ef6)
# 19 0x949a17f3 in .objc_class_name_IMKInkInputSession + 0x9465BE9B
(HIToolbox + 0x000297f3)
# 20 0x01f5765c in CEAEPreHandler(AEDesc const*, AEDesc*, long) +
0x00000212 (MicrosoftComponentPlugin + 0x0003365c)
# 21 0x920caf5c in _gHelpers + 0x920959BC (AE + 0x00003f5c)
# 22 0x920cae5b in _gHelpers + 0x920958BB (AE + 0x00003e5b)
# 23 0x920cad65 in _gHelpers + 0x920957C5 (AE + 0x00003d65)
# 24 0x949b4197 in .objc_class_name_IMKInkInputSession + 0x9466E83F
(HIToolbox + 0x0003c197)
# 25 0x0064cd7c in _FProcessedAevt + 0x00000032 (Microsoft Word +
0x0064bd7c)
# 26 0x00003738 in
CWordAppleEventHandler::AppleEventHandlerProc(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*) + 0x0000002C (Microsoft Word + 0x00002738)
# 27 0x01fbf5a8 in
MEventHandler::EventHandlerProc(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*) + 0x00000126 (MicrosoftComponentPlugin +
0x0009b5a8)
# 28 0x9497fc2f in .objc_class_name_IMKInkInputSession + 0x9463A2D7
(HIToolbox + 0x00007c2f)
# 29 0x9497eef6 in .objc_class_name_IMKInkInputSession + 0x9463959E
(HIToolbox + 0x00006ef6)
# 30 0x9497ed55 in .objc_class_name_IMKInkInputSession + 0x946393FD
(HIToolbox + 0x00006d55)
# 31 0x949b3a24 in .objc_class_name_IMKInkInputSession + 0x9466E0CC
(HIToolbox + 0x0003ba24)
# 32 0x94980080 in .objc_class_name_IMKInkInputSession + 0x9463A728
(HIToolbox + 0x00008080)
# 33 0x9497eef6 in .objc_class_name_IMKInkInputSession + 0x9463959E
(HIToolbox + 0x00006ef6)
# 34 0x949a17f3 in .objc_class_name_IMKInkInputSession + 0x9465BE9B
(HIToolbox + 0x000297f3)
# 35 0x02011279 in ProcessOneEvent(OpaqueEventRef*,
OpaqueEventTargetRef*) + 0x0000001D (MicrosoftComponentPlugin +
0x000ed279)
# 36 0x02011809 in _McpRunApplicationEventLoop + 0x0000051B
(MicrosoftComponentPlugin + 0x000ed809)
# 37 0x00af2867 in _FMainLoop + 0x00000022 (Microsoft Word +
0x00af1867)
# 38 0x00afb91b in _WinMain + 0x00000596 (Microsoft Word +
0x00afa91b)
# 39 0x033b8dac in __WlmMain + 0x00000047 (MicrosoftOffice +
0x004b6dac)
# 40 0x00ae0c68 in _main + 0x00000038 (Microsoft Word + 0x00adfc68)
# 41 0x000030a2 in __start + 0x000000D8 (Microsoft Word + 0x000020a2)
# 42 0x00002fc9 in start + 0x00000029 (Microsoft Word + 0x00001fc9)
X86 Thread State:
eax: 0x00000000 ebx: 0xffff6c85 ecx: 0x00000004 edx:0x00050000
edi: 0x00000000 esi: 0x2c748051 ebp: 0xbfffbd38 esp:0xbfffbca0
ss: 0x0000001f eip: 0x00b3dd56 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010282
Thread 1:
# 1 0x98114382 in __dispatch_hw_config + 0x97F5435A (libSystem.B.dylib
+ 0x00027382)
# 2 0x98113f59 in __dispatch_hw_config + 0x97F53F31 (libSystem.B.dylib
+ 0x00026f59)
# 3 0x98113cfe in __dispatch_hw_config + 0x97F53CD6 (libSystem.B.dylib
+ 0x00026cfe)
# 4 0x98113781 in __dispatch_hw_config + 0x97F53759 (libSystem.B.dylib
+ 0x00026781)
# 5 0x981135c6 in __dispatch_hw_config + 0x97F5359E (libSystem.B.dylib
+ 0x000265c6)
X86 Thread State:
eax: 0x0000016b ebx: 0x981149d6 ecx: 0xb0080d5c edx:0x98114382
edi: 0xa0a7e1ec esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x0000001f eip: 0x98114382 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 2:
# 1 0x980edc0e in __dispatch_hw_config + 0x97F2DBE6 (libSystem.B.dylib
+ 0x00000c0e)
# 2 0x9818db50 in __dispatch_hw_config + 0x97FCDB28 (libSystem.B.dylib
+ 0x000a0b50)
# 3 0x028b9d7d in merp_exception_raise(unsigned int, unsigned int,
unsigned int, int, int*, unsigned int) + 0x00000439 (merp +
0x00002d7d)
# 4 0x028b93e5 in _Xmerp_exception_raise(mach_msg_header_t*,
mach_msg_header_t*) + 0x00000041 (merp + 0x000023e5)
# 5 0x028b946c in merpexception_server(mach_msg_header_t*,
mach_msg_header_t*) + 0x0000006C (merp + 0x0000246c)
# 6 0x028b9f25 in ExceptionHandlerThreadProc(void*) + 0x000000CB (merp
+ 0x00002f25)
# 7 0x9811b259 in __dispatch_hw_config + 0x97F5B231 (libSystem.B.dylib
+ 0x0002e259)
# 8 0x9811b0de in __dispatch_hw_config + 0x97F5B0B6 (libSystem.B.dylib
+ 0x0002e0de)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x981752e4 ecx: 0xb0184a6c edx:0x980edc0e
edi: 0x0000001d esi: 0xb55ae526 ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x980edc0e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206
Thread 3:
# 1 0x981b5096 in __dispatch_hw_config + 0x97FF506E (libSystem.B.dylib
+ 0x000c8096)
# 2 0x020975d6 in _FWaitForConnection + 0x0000002A
(MicrosoftComponentPlugin + 0x001735d6)
# 3 0x01fa446c in TCPListener(void*) + 0x00000062
(MicrosoftComponentPlugin + 0x0008046c)
# 4 0x93d7254a in __gTECMasterGlobals + 0x93A454E6 (CarbonCore +
0x0002654a)
# 5 0x9811b259 in __dispatch_hw_config + 0x97F5B231 (libSystem.B.dylib
+ 0x0002e259)
# 6 0x9811b0de in __dispatch_hw_config + 0x97F5B0B6 (libSystem.B.dylib
+ 0x0002e0de)
X86 Thread State:
eax: 0x000c0194 ebx: 0x01fa441b ecx: 0xb0291d4c edx:0x981b5096
edi: 0x04000000 esi: 0xb0291f34 ebp: 0xb0291d68 esp:0xb0291d4c
ss: 0x0000001f eip: 0x981b5096 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 4:
# 1 0x98128a5a in __dispatch_hw_config + 0x97F68A32 (libSystem.B.dylib
+ 0x0003ba5a)
# 2 0x02097661 in _FReceiveMessage + 0x00000077
(MicrosoftComponentPlugin + 0x00173661)
# 3 0x01fa411a in BroadcastListener(void*) + 0x000000A0
(MicrosoftComponentPlugin + 0x0008011a)
# 4 0x93d7254a in __gTECMasterGlobals + 0x93A454E6 (CarbonCore +
0x0002654a)
# 5 0x9811b259 in __dispatch_hw_config + 0x97F5B231 (libSystem.B.dylib
+ 0x0002e259)
# 6 0x9811b0de in __dispatch_hw_config + 0x97F5B0B6 (libSystem.B.dylib
+ 0x0002e0de)
X86 Thread State:
eax: 0x00000193 ebx: 0x01fa408b ecx: 0xb0313cbc edx:0x98128a5a
edi: 0xb0313ed4 esi: 0xb0313f44 ebp: 0xb0313ce8 esp:0xb0313cbc
ss: 0x0000001f eip: 0x98128a5a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 5:
# 1 0x980edb4e in __dispatch_hw_config + 0x97F2DB26 (libSystem.B.dylib
+ 0x00000b4e)
# 2 0x01fa482f in BroadcastSender(void*) + 0x000001F7
(MicrosoftComponentPlugin + 0x0008082f)
# 3 0x93d7254a in __gTECMasterGlobals + 0x93A454E6 (CarbonCore +
0x0002654a)
# 4 0x9811b259 in __dispatch_hw_config + 0x97F5B231 (libSystem.B.dylib
+ 0x0002e259)
# 5 0x9811b0de in __dispatch_hw_config + 0x97F5B0B6 (libSystem.B.dylib
+ 0x0002e0de)
X86 Thread State:
eax: 0xffffffda ebx: 0x93da48d6 ecx: 0xb0395e6c edx:0x980edb4e
edi: 0xb0395f46 esi: 0x00000000 ebp: 0xb0395e98 esp:0xb0395e6c
ss: 0x0000001f eip: 0x980edb4e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 6:
# 1 0x98113412 in __dispatch_hw_config + 0x97F533EA (libSystem.B.dylib
+ 0x00026412)
# 2 0x981135c6 in __dispatch_hw_config + 0x97F5359E (libSystem.B.dylib
+ 0x000265c6)
X86 Thread State:
eax: 0x00100170 ebx: 0x98113609 ecx: 0xb0102f6c edx:0x98113412
edi: 0x09813da8 esi: 0xb0103000 ebp: 0xb0102fc8 esp:0xb0102f6c
ss: 0x0000001f eip: 0x98113412 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 7:
# 1 0x98113412 in __dispatch_hw_config + 0x97F533EA (libSystem.B.dylib
+ 0x00026412)
# 2 0x981135c6 in __dispatch_hw_config + 0x97F5359E (libSystem.B.dylib
+ 0x000265c6)
X86 Thread State:
eax: 0x00100170 ebx: 0x98113609 ecx: 0xb0417f6c edx:0x98113412
edi: 0x09813de0 esi: 0xb0418000 ebp: 0xb0417fc8 esp:0xb0417f6c
ss: 0x0000001f eip: 0x98113412 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Loaded modules:
0: Microsoft Word (12.3.2.111121 Reg=en Loc=0x0409): /Applications/
Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft
Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/
Microsoft Word.app/Contents/MacOS/../Frameworks/
MicrosoftComponentPlugin.framework/Versions/12/
MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/
12/StdUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/
12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/
Microsoft Word.app/Contents/MacOS/../Frameworks/
MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/
Versions/12/PowerPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/
Versions/12/MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/
PowerPlant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/
OfficeArt
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/
12/MicrosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/
Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/
Microsoft Word.app/Contents/MacOS/../Frameworks/
MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
16: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
17: OpenTransport: /System/Library/PrivateFrameworks/
OpenTransport.framework/OpenTransport
18: ATSHI.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/ATSHI.dylib
19: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/
Encodings/libTraditionalChineseConverter.dylib
20: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/
Encodings/libSimplifiedChineseConverter.dylib
21: libFontRegistryUI.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Frameworks/ATS.framework/Resources/
libFontRegistryUI.dylib
22: EnglishSpeller (12.3.2.111121 Reg=English Loc=0x0000): /
Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
23: JapaneseProofing (12.3.2.111121 Reg= English Loc=0x0000): /
Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing
24: EntourageCore: /Applications/Microsoft Office 2008/Office/
EntourageCore.framework/EntourageCore
25: EntourageLegacy: /Applications/Microsoft Office 2008/Office/
EntourageLegacy.framework/EntourageLegacy
26: EnglishGrammar (12.3.2.111121 Reg=English Loc=0x0000): /
Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/EnglishGrammar.proofingtool/Contents/MacOS/EnglishGrammar
27: TrustEvaluationAgent: /System/Library/PrivateFrameworks/
TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
28: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
29: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
30: PasswordServer: /System/Library/PrivateFrameworks/
PasswordServer.framework/Versions/A/PasswordServer
31: DictionaryServices: /System/Library/Frameworks/
CoreServices.framework/Versions/A/Frameworks/
DictionaryServices.framework/Versions/A/DictionaryServices
32: DiskArbitration: /System/Library/Frameworks/
DiskArbitration.framework/Versions/A/DiskArbitration
33: libGIF.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libGIF.dylib
34: HTMLRendering: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/HTMLRendering.framework/Versions/A/
HTMLRendering
35: libTrueTypeScaler.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libTrueTypeScaler.dylib
36: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/
IOKit
37: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
38: libType1Scaler.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libType1Scaler.dylib
39: libGLProgrammability.dylib: /System/Library/Frameworks/
OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
40: Security: /System/Library/Frameworks/Security.framework/Versions/A/
Security
41: RawCamera (570 Reg=English Loc=0x0000): /System/Library/
CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
42: QD: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/QD.framework/Versions/A/QD
43: libTIFF.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libTIFF.dylib
44: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/
Kerberos
45: libcups.2.dylib: /usr/lib/libcups.2.dylib
46: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
47: ColorSync: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
ColorSync.framework/Versions/A/ColorSync
48: libz.1.dylib: /usr/lib/libz.1.dylib
49: PrintCore: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
PrintCore.framework/Versions/A/PrintCore
50: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vecLib.framework/Versions/A/vecLib
51: Accelerate: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Accelerate
52: SystemConfiguration: /System/Library/Frameworks/
SystemConfiguration.framework/Versions/A/SystemConfiguration
53: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/
vecLib
54: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libGFXShared.dylib
55: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
56: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
57: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/SecurityHI.framework/Versions/A/SecurityHI
58: CFNetwork: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
59: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
60: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
61: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libGLImage.dylib
62: LangAnalysis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
LangAnalysis.framework/Versions/A/LangAnalysis
63: CommerceCore: /System/Library/PrivateFrameworks/
CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/
Versions/A/CommerceCore
64: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/
Frameworks/AE.framework/Versions/A/AE
65: DirectoryService: /System/Library/Frameworks/
DirectoryService.framework/Versions/A/DirectoryService
66: libJPEG.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libJPEG.dylib
67: MultitouchSupport: /System/Library/PrivateFrameworks/
MultitouchSupport.framework/Versions/A/MultitouchSupport
68: CoreFoundation: /System/Library/Frameworks/
CoreFoundation.framework/Versions/A/CoreFoundation
69: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
70: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
71: libCSync.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
72: NavigationServices: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/NavigationServices.framework/Versions/A/
NavigationServices
73: CoreText: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
74: IOSurface: /System/Library/Frameworks/IOSurface.framework/Versions/
A/IOSurface
75: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
76: CarbonCore: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
77: ApplicationServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/ApplicationServices
78: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/
A/Libraries/libGL.dylib
79: CoreServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/CoreServices
80: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/
SpeechRecognition
81: LaunchServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/LaunchServices.framework/Versions/A/
LaunchServices
82: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vImage.framework/Versions/A/vImage
83: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
84: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/
A/Libraries/libGLU.dylib
85: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox
86: libauto.dylib: /usr/lib/libauto.dylib
87: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
88: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/
Versions/A/QuartzCore
89: liblangid.dylib: /usr/lib/liblangid.dylib
90: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
91: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
92: NetFS: /System/Library/Frameworks/NetFS.framework/Versions/A/
NetFS
93: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Help.framework/Versions/A/Help
94: HIServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
HIServices.framework/Versions/A/HIServices
95: libCoreVMClient.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libCoreVMClient.dylib
96: Foundation: /System/Library/Frameworks/Foundation.framework/
Versions/C/Foundation
97: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/
Carbon
98: libRIP.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
99: SecurityFoundation: /System/Library/Frameworks/
SecurityFoundation.framework/Versions/A/SecurityFoundation
100: OpenCL: /System/Library/Frameworks/OpenCL.framework/Versions/A/
OpenCL
101: SecurityInterface: /System/Library/Frameworks/
SecurityInterface.framework/Versions/A/SecurityInterface
102: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/
OpenGL
103: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/
A/CoreData
104: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Print.framework/Versions/A/Print
105: OpenDirectory: /System/Library/Frameworks/OpenDirectory.framework/
Versions/A/OpenDirectory
106: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/
Versions/A/CoreUI
107: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
108: SpeechSynthesis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
SpeechSynthesis.framework/Versions/A/SpeechSynthesis
109: Metadata: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
110: libFontParser.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libFontParser.dylib
111: CFOpenDirectory: /System/Library/Frameworks/
OpenDirectory.framework/Versions/A/Frameworks/
CFOpenDirectory.framework/Versions/A/CFOpenDirectory
112: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/
Versions/A/AudioToolbox
113: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
114: libRadiance.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libRadiance.dylib
115: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
116: SearchKit: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
117: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/
Versions/A/CoreAudio
118: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
119: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/
Versions/A/AudioUnit
120: libFontRegistry.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libFontRegistry.dylib
121: OpenScripting: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/OpenScripting.framework/Versions/A/
OpenScripting
122: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Ink.framework/Versions/A/Ink
123: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
124: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
125: OSServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
126: libCGXType.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
127: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/
AppKit
128: CoreGraphics: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/CoreGraphics
129: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/
Versions/A/CoreVideo
130: FamilyControls: /System/Library/PrivateFrameworks/
FamilyControls.framework/Versions/A/FamilyControls
131: DesktopServicesPriv: /System/Library/PrivateFrameworks/
DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
132: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/
Cocoa
133: ATS: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ATS.framework/Versions/A/ATS
134: libkxld.dylib: /usr/lib/system/libkxld.dylib
135: libPng.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libPng.dylib
136: QuickTime: /System/Library/Frameworks/QuickTime.framework/
Versions/A/QuickTime
137: libCyrillicConverter.dylib: /System/Library/CoreServices/
Encodings/libCyrillicConverter.dylib
138: libJapaneseConverter.dylib: /System/Library/CoreServices/
Encodings/libJapaneseConverter.dylib
139: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/
libKoreanConverter.dylib
140: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/
libLatin2Converter.dylib
Operating System Information
Operating System: Mac OS X 10.6.8 (Build 10K549)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1068
Screen: 2560 x 1440, depth = 32, ltbr = 0, 0, 1440, 2560
Microsoft Application Information:
Error Reporting UUID: 6B620397-C1BF-418C-A878-F5C0AF1835D6
Time from launch: 0 hours, 0 minutes, 20 seconds
Total errors on this client: 81