Problem printing envelopes

[Holodeck]

Word 2003 seems to have forgotten the size of #10 envelopes. When I use
Tools > Letter and Mailings > Envelopes and Labels to print an envelope, the
output is shifted to the left, as if Word thought it was printing on regular
letter-size paper. This causes the return address to be shifted off the
envelope. It also casuses the main address to shift left, but this is of
much less concern.

I've made sure by clicking the "Options" button that envelope size 10 (4 1/8
x 9 1/2) is selected. The location adjustments for both delivery address and
return address are set to "auto".

I can force the return address to come out correctly by setting "from left"
to 1.5 inches, but this doesn't stick, and I have to do it each time.

I can't think of anything that's changed. My printer is an hp LJ1300, and
it seems to be working just fine.

Any ideas?

 

[Graham Mayor]

The position of the text on envelopes is determined by the envelope address
and envelope return paragraph styles in the active template - see
http://www.gmayor.com/changing_envelope_layout.htm
or you could use the #10 automated envelope template samples you can
download from my web site instead.

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Graham Mayor - Word MVP


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[Holodeck]

Thanks, that's very helpful and interesting info. Unfortunately ... my
problem seems to be something else, perhaps the printer driver, because I get
the same behavior whether printing an envelope in Word 2003 or Wordperfect 9.
The application sets "paper size/type" to #10 Envelope, but the printer
behaves as if it's using Letter-size paper.

As I followed the steps outlined on your website, and added the envelope to
the doc (instead of just printing it), I could see that the layout on the
screen is correct.

There must be a setting someplace in the driver that's overriding the paper
size, although hp claims that s/w application settings should take priority
over driver settings.

This is an hp LJ 1300, just in case you have any suggestions. And, FWIW, it
does the same whether I use the PCL6 driver or the PS driver.

 

[Graham Mayor]

HP makes great hardware but lousy software - see if there's an updated
driver at http://www.hp.com/pond/ljbeta/

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Graham Mayor - Word MVP


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[Holodeck]

HP makes great hardware but lousy software - see if there's an updated
driver at http://www.hp.com/pond/ljbeta/

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Amen to that! And they're getting worse. Don't even think of getting
started on the hpbpro / hpboid issue that seems to plague many hp printer
users.

There wasn't a new driver, but I finally just completely uninstalled the
printer, its driver, and all of the related hp software, rebooted and then
reinstalled from the original CD. Things are working again. Go figure.