problem reactivating Publisher 2002

A

Arrowleaf

I have an OEM version of Publisher 2002, running on Win XP Pro (SP2). I
recently needed to clone my C: drive to a new, larger hard drive. Since
then, whenever I attempt to run Publisher, I get a notification that the
program is running in a "reduced functionality mode" and needs to be
reactivated due to a "significant change in machine configuration." However,
when I insert my Publisher 2002 CD and attempt to reactivate the program,
nothing happens. I have attempted to remove the program from my system so I
can re-install it, but I get a message saying that "the installation source
for this product is not available," even though I have the program CD
inserted. What can I do to correct this problem? Incidentally, this is the
only Office program that is causing the problem since I cloned my hard drive
-- all others are working correctly.
 
M

Mary Sauer

Might try the CleanUp Utility.
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301

OEM products are tied to the computer from which they were installed. Have you
tried to activate by phone and explained your situation? 888-652-2342
 

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