M
ms.thenetworker
Greetings!
My company has two Public Folders, one for customer contacts, and one for
journal entries for those contacts. Activities work great on a normal basis.
I have the public contacts folder set up as a address book in the user's
address book list, so that names can be resolved against it.
I have one user who has many of the same contacts from the contacts public
folder in her personal contacts folder.
My problem is that if the user drags a email over to the public folder
journal, Outlook automatically resolves the contact against the personal
contacts folder, rather than the public contacts folder. If this happens,
then activities don't show up in the contact's activities tab.
I've tried changing the order that the address books are resolved against
(using tools > options on the address book). I've also tried removing the
personal folder completely from the address book. Neither of these work.
Any ideas on what I can do? Is there any way to change the folder that the
journal uses to resolve it's contacts?
Mike Scott
My company has two Public Folders, one for customer contacts, and one for
journal entries for those contacts. Activities work great on a normal basis.
I have the public contacts folder set up as a address book in the user's
address book list, so that names can be resolved against it.
I have one user who has many of the same contacts from the contacts public
folder in her personal contacts folder.
My problem is that if the user drags a email over to the public folder
journal, Outlook automatically resolves the contact against the personal
contacts folder, rather than the public contacts folder. If this happens,
then activities don't show up in the contact's activities tab.
I've tried changing the order that the address books are resolved against
(using tools > options on the address book). I've also tried removing the
personal folder completely from the address book. Neither of these work.
Any ideas on what I can do? Is there any way to change the folder that the
journal uses to resolve it's contacts?
Mike Scott