M
myrona
I work in IT at a large law firm (estimated 600 users) and we are in the
process of migrating our enitre staff from one email systems (which will
remain nameless) to Outlook 2007. The migration has gone exceptionally well,
but we are running into a problem as it relates to sharing the "Default
Contacts":
Description of Problem:
Attorney (A) shares "default contacts" with his Secretary (S); giving the
Secretary "Owner" permissions. The Secretary (S) can immediately see the
items in the Attorney's (A) default contacts from her Outlook (OL) account.
However, If the S adds new contacts or makes revisions already existing
contacts from her OL account, the A cannot see those changes in his OL
account. The S continues to see the additions and changes she made in her OL
account, but the changes never "sync" if you will, so that the A sees them on
his end.
To make this even more confusing, here's another interesting phenomenon:
I've noticed that if the S adds a new contact, OL updates and in the bottom
task bar, it displays how many contacts are actually in the default contacts.
For example: If there 500 already exsting contacts, S adds 5 new contacts.
It now shows 505 in her OL account and the Attorney's OL account, but the
ATTORNEY STILL CAN'T SEE THEM.
Any help would be most appreciative. Thanks in advance for your suggestions.
Myron
process of migrating our enitre staff from one email systems (which will
remain nameless) to Outlook 2007. The migration has gone exceptionally well,
but we are running into a problem as it relates to sharing the "Default
Contacts":
Description of Problem:
Attorney (A) shares "default contacts" with his Secretary (S); giving the
Secretary "Owner" permissions. The Secretary (S) can immediately see the
items in the Attorney's (A) default contacts from her Outlook (OL) account.
However, If the S adds new contacts or makes revisions already existing
contacts from her OL account, the A cannot see those changes in his OL
account. The S continues to see the additions and changes she made in her OL
account, but the changes never "sync" if you will, so that the A sees them on
his end.
To make this even more confusing, here's another interesting phenomenon:
I've noticed that if the S adds a new contact, OL updates and in the bottom
task bar, it displays how many contacts are actually in the default contacts.
For example: If there 500 already exsting contacts, S adds 5 new contacts.
It now shows 505 in her OL account and the Attorney's OL account, but the
ATTORNEY STILL CAN'T SEE THEM.
Any help would be most appreciative. Thanks in advance for your suggestions.
Myron