Problem Signature

[Donaldo]

After printing envelope using MailMerge, and close Word
2007, I get the following message.


Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.248.0
Fault Module Timestamp: 45bdb917
Exception Code: c0000005
Exception Offset: 00046038
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Any help will be appreciated.

 

[Jay Freedman]

After printing envelope using MailMerge, and close Word
2007, I get the following message.


Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.248.0
Fault Module Timestamp: 45bdb917
Exception Code: c0000005
Exception Offset: 00046038
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Any help will be appreciated.

The one piece of information that's useful is this:

Fault Module Name: hpz3r4v2.dll

This indicates that the crash is occurring in the HP printer driver. Searching
Google for this file name turns up hundreds of reports of the same kind of
crash. Only HP is going to be able to fix it, so check their web site for a
driver update. Good luck!