Problem to download mail to Outlook

[Fabio P.]

I have been using Outlook for a year to manage business email.

It is a week I cannot download mail to Outlook, while I can send
out mail from Outlook.

I got from Outlook following message: (0x800CCC92)……… ERR Login failed.
It is not possible to access to incoming mail server (POP3).

I did not change username and password, the corporate mail administrator
told me settings have been always the same.

I opened another account with my personal email, Gmail, and it works.

Any suggestion to check what is wrong with my business email?

Thanks

Fabio

 

[K. Orland]

That error message indicates that either your username or password is
incorrect for your POP3 account. Can you give the exact text of the message
you receive?

In the meantime, try the following:
Go to your account properties and on the server settings on the Outgoing
Server tab configure the option "My outgoing server (SMTP) requires
authentiaction. If this option is already selected; disable it.

 

[Fabio P.]

Hi Kathleen,

When I click on “Send/Receiveâ€, on the incoming email page, OL asks me
username and password. If I click OK the same request comes back, if I click
cancel the error message comes out: “(0x800CCC92): the access has been
rejected by the electronic mail server. Check username and password. The
server said: ERR Login failedâ€.

If I go into the account page and test account settings another error
message comes out: “It is not possible to access to incoming mail server
(POP3). Check username, password and mail serverâ€.

The “My outgoing server (SMTP) requires authentication†option was not
selected.

It seems OL finds the server, but the server does not accept me anymore.
The corporate mail administrator told me the problem is with my pc because
settings he gave me are correct.
Is he right?

Thanks for your help.

Fabio

 

[K. Orland]

When Outlook requests your username, are you putting in a username or your
entire email address?

 

[Fabio P.]

I put the entire email address, as I was told.
The strange think is my settings have been working for several months
without any problem.
F.

 

[K. Orland]

Let me try to understand your setup:
Are you on a network? Do you log into the network with a username and
password? If so, why are you also logging into Outlook? Do you connect to an
Exchange server for email?

 

[Fabio P.]

I connect to an Exchange server for the corporate email.
I created an account in Outlook putting username and password.

 

[K. Orland]

If you're on a network, you should simply have to supply username, domain,
and password to get into Outlook and that's only when Outlook is set up with
multiple profiles. Under normal circumstances you shouldn't have to do this.
Simply logging into the network should pass your credentials through to
Outlook.
I'm confused as to why you're being prompted for a password instead of using
NT authentication. Are you using a publicly used PC with a generic network
username?
Does this PC have one logon account for a group of people but you have an
individual Outlook mailbox?

 

[Fabio P.]

Sorry if I was not clear.

I have been using Outlook to download corporate email, usually remotely from
my home. I believe the company I work for, or the email service provider, has
an Exchange server.

I was provided by my company with email address, username, password, pop3
and smtp settings.

I am the only one that uses this pc and I created only one account and one
profile in my pc. I access to my corporate email by this pc only and no one
else accesses to my email account.

Do you believe that the cause of the problem ("not possible to access to
incoming mail server (POP3)
Check username, password and mail server"), is more likely in my pc or in
the exchange server?

Which test do you suggest to execute to verify that?

Thanks again.

 

[K. Orland]

I would verify the POP3 settings since that's where the error lies. I don't
use POP3 with Exchange so I'm not an expert in that particular area but it
would be helpful to know what version of Exchange is being used, if it's a FE
or BE server, if they're using a 1024 or 512 bit RSA key, etc.