G
Gary
I work the Help Desk at a university and have a user with a problem that I
haven't seen before in Outlook. She's using Outlook 2007 with a POP account.
The user has no problems with downloading and viewing mail in her Inbox.
She moves many messages to different folders she has set up in "Personal
Folders." The problem she's having is that she is unable to view some of the
messages that she's moved. In fact, when you click on the message the only
info that shows up in the preview pane is the header information. If she
double-clicks on the message, she gets the following pop-up:
The operation is not supported until the entire message is downloaded.
Download the message and try again.
I don't know what to make of this. Another thing worth mentioning is that
these messages have the normal open envelope next to them along with what
appears to be a piece of paper in the landscape setting with its upper
right-hand corner folded over. I don't know if that means anything. I'd
greatly appreciate any help/support/insight that can be offered in regards to
this problem. Thank you.
haven't seen before in Outlook. She's using Outlook 2007 with a POP account.
The user has no problems with downloading and viewing mail in her Inbox.
She moves many messages to different folders she has set up in "Personal
Folders." The problem she's having is that she is unable to view some of the
messages that she's moved. In fact, when you click on the message the only
info that shows up in the preview pane is the header information. If she
double-clicks on the message, she gets the following pop-up:
The operation is not supported until the entire message is downloaded.
Download the message and try again.
I don't know what to make of this. Another thing worth mentioning is that
these messages have the normal open envelope next to them along with what
appears to be a piece of paper in the landscape setting with its upper
right-hand corner folded over. I don't know if that means anything. I'd
greatly appreciate any help/support/insight that can be offered in regards to
this problem. Thank you.