Problem w/open & save window freezing

[Stray]

I recently encountered a problem with Office 2003. Whenever I try to open or
save a file and click in either one of those windows when doing so, my sand
dial just keeps going and going and nothing happens. Unfortunately, the MS
website where the error takes me is not all that helpful. It tells me that
there is and update for this, but I cannot find it. It does tell me that the
problem is with Office and not Windows on the website. I do recieve the
following error message when trying it over and over.


C:\DOCUME~1\WILLSI~1\LOCALS~1\Temp\\WER472d.dir00\OUTLOOK.EXEmdmp
C:\DOCUME~1\WILLSI~1\LOCALS~1\Temp\\WER472d.dir00\appcompat.txt

Any suggestions?

 

[JR-Osprey Links]

For some reason it appears the Windows XP update to correct a potential
problem with Internet Explorer has created a conflict with Office programs.
I was having the same problem with both Word and Excel.

I also downloaded the Office update and it did nothing.

What I eventually did, was go back and Restore the System to before the
download occured....(I also found this tip on the same newsgroup, so I take
no credit).

It is pretty easy actually,

Click on Start
Click on Help and Support
Click on Performance and Maintenance
Click on Using System Restore to undo changes
Click on Run the System Restore Wizard.

Run the wizard and pick a date prior to Tuesday (that was when Microsoft
sent out the download).

After you have done the restore, you should again be able to access files in
your Office programs.

Let me know how it works out.

Jeff

 

[Charlie]

Do we know if MS is aware of this problem?

For some reason it appears the Windows XP update to correct a potential
problem with Internet Explorer has created a conflict with Office programs.
I was having the same problem with both Word and Excel.

I also downloaded the Office update and it did nothing.

What I eventually did, was go back and Restore the System to before the
download occured....(I also found this tip on the same newsgroup, so I take
no credit).

It is pretty easy actually,

Click on Start
Click on Help and Support
Click on Performance and Maintenance
Click on Using System Restore to undo changes
Click on Run the System Restore Wizard.

Run the wizard and pick a date prior to Tuesday (that was when Microsoft
sent out the download).

After you have done the restore, you should again be able to access files in
your Office programs.

Let me know how it works out.

Jeff

 

[JR-Osprey Links]

I would imagine it is pretty wide spread, I just don't know where they would
communciate they know about it and have offered a fix to fix the fix....(if
you know what I mean?)

Jeff