Problem with attachments

M

Matt

I have an XP pro w/sp2 with all updates and outlook 2007 using a POP email
account with all updates. No antivirus. Whenever I send an email with image
attachments (*.jpg) the recipients cannot view them unless they are using
some version of outlook. Here’s the testing I’ve done.

Sent email with jpg attachments from aforementioned PC to 2 different pc’s–
in html and plain and rich text formats and get the following:

1st Receiving PC has vista business w/all updates and outlook 2007 Norton
10.2 disabled:
I can view jpg in outlook 2007 and can save to desktop and view with windows
photo gallery or any other program. If I open the email with yahoo or a
proprietary web client instead of outlook 2007 I cannot view the attachments.
They are there, but with a red "x". If I save it to the computer and open it
with windows photo gallery no go. If I open with Photoshop it works!

2nd receiving pc has windows XP pro sp2 w/all updates and outlook 2003
Norton 10.2 disabled:
I can view the jpg in outlook 2003 and can save it to the desktop and view
it with any program. . If I open the email with yahoo or a proprietary web
client instead of outlook 2007 I cannot view the attachments. They are there,
but with a red "x". If I save it to the computer and open it with windows
photo gallery no go. If I open with Photoshop it works!

Ready for the real kicker?!?! This is why I am certain it is a
setting/problem with outlook 2007.

Once I’ve verified that on both computers the jpg will not open in yahoo or
proprietary web client I forward the email back to PC1 and PC2 and open with
outlook. And I can view the image. So in essence, when I am trying to view it
in yahoo the image is really not “bad†or “corruptâ€.

As you can see I’ve done a lot of testing to pinpoint the problem. There has
to be something that ties into a setting in outlook 2007
Thank in advance.
 
R

Rich/rerat

Matt,
Send the message in Plain text w/attachments. Some Email applications cannot
such as Outlook Express, cannot read the *.RTF format that Outlook uses.

--
Have A Good Day
Rich/rerat

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I have an XP pro w/sp2 with all updates and outlook 2007 using a POP email
account with all updates. No antivirus. Whenever I send an email with image
attachments (*.jpg) the recipients cannot view them unless they are using
some version of outlook. Here’s the testing I’ve done.

Sent email with jpg attachments from aforementioned PC to 2 different
pc’s–
in html and plain and rich text formats and get the following:

1st Receiving PC has vista business w/all updates and outlook 2007 Norton
10.2 disabled:
I can view jpg in outlook 2007 and can save to desktop and view with windows
photo gallery or any other program. If I open the email with yahoo or a
proprietary web client instead of outlook 2007 I cannot view the
attachments.
They are there, but with a red "x". If I save it to the computer and open it
with windows photo gallery no go. If I open with Photoshop it works!

2nd receiving pc has windows XP pro sp2 w/all updates and outlook 2003
Norton 10.2 disabled:
I can view the jpg in outlook 2003 and can save it to the desktop and view
it with any program. . If I open the email with yahoo or a proprietary web
client instead of outlook 2007 I cannot view the attachments. They are
there,
but with a red "x". If I save it to the computer and open it with windows
photo gallery no go. If I open with Photoshop it works!

Ready for the real kicker?!?! This is why I am certain it is a
setting/problem with outlook 2007.

Once I’ve verified that on both computers the jpg will not open in yahoo
or
proprietary web client I forward the email back to PC1 and PC2 and open with
outlook. And I can view the image. So in essence, when I am trying to view
it
in yahoo the image is really not “bad†or “corruptâ€.

As you can see I’ve done a lot of testing to pinpoint the problem. There
has
to be something that ties into a setting in outlook 2007
Thank in advance.
 

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