J
JSeabra
Hi,
I have this Compatibility Pack program installed in my PC and it works: I
can open, at least, docx and xlsx files. (My PC: WinXP Pro SP3 + Office Pro
2003 SP3 fully updated)
However, MS Update apparently does not "see" it as it did not offer to
install the recent SP2 update or today's ""Security Update for the 2007
Microsoft Office System (KB969618)". I tried to repair, remove and reinstall
the Compatibility Pack and the answer is always the same: "The patch package
could not be opened. Verify that the patch package exists and that you can
access it or contact the application vendor to verify that this is a valid
Windows Installer patch package".
I'm also including the text of one of the many (failed) reinstallation log
files:
=== Verbose logging started: 15-04-2009 22:45:01 Build type: SHIP UNICODE
3.01.4001.5512 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (70:98) [22:45:01:140]: Resetting cached policy values
MSI (c) (70:98) [22:45:01:140]: Machine policy value 'Debug' is 0
MSI (c) (70:98) [22:45:01:140]: ******* RunEngine:
******* Product: o12conv.msi
******* Action:
******* CommandLine: **********
MSI (c) (70:98) [22:45:01:140]: Machine policy value 'DisableUserInstalls'
is 0
MSI (c) (70:98) [22:45:01:234]: Cloaking enabled.
MSI (c) (70:98) [22:45:01:234]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (70:98) [22:45:01:250]: End dialog not enabled
MSI (c) (70:98) [22:45:01:250]: Original package ==> C:\Program
Files\MSECache\O2007Cnv\1033\o12conv.msi
MSI (c) (70:98) [22:45:01:250]: Package we're running from ==>
C:\WINDOWS\Installer\2539b0.msi
MSI (c) (70:98) [22:45:01:265]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{90120000-0020-0409-0000-0000000FF1CE}'.
MSI (c) (70:98) [22:45:01:265]: APPCOMPAT: no matching ProductCode found in
database.
MSI (c) (70:98) [22:45:01:265]: MSCOREE not loaded loading copy from system32
MSI (c) (70:98) [22:45:01:265]: Opening existing patch
'C:\WINDOWS\Installer\3fdc7d.msp'.
MSI (c) (70:98) [22:45:01:265]: Opening existing patch
'C:\WINDOWS\Installer\10d09a.msp'.
MSI (c) (70:98) [22:45:01:265]: Opening existing patch
'C:\WINDOWS\Installer\e1390.msp'.
MSI (c) (70:98) [22:45:01:281]: Note: 1: 2203 2:
C:\WINDOWS\Installer\e1390.msp 3: -2147286775
MSI (c) (70:98) [22:45:01:281]: Couldn't find local patch
'C:\WINDOWS\Installer\e1390.msp'. Looking for it at its source.
MSI (c) (70:98) [22:45:01:281]: Resolving Patch source.
MSI (c) (70:98) [22:45:01:281]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (70:98) [22:45:01:281]: User policy value 'DisableMedia' is 0
MSI (c) (70:98) [22:45:01:281]: Machine policy value 'AllowLockdownMedia' is 0
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Looking for sourcelist for
product {63193DF7-81DB-46C9-A908-06B2296AB87F}
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Adding
{63193DF7-81DB-46C9-A908-06B2296AB87F}; to potential sourcelist list
(pcode;disk;relpath).
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Now checking product
{63193DF7-81DB-46C9-A908-06B2296AB87F}
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Media is enabled for product.
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Processing net source list.
MSI (c) (70:98) [22:45:01:281]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
MSI (c) (70:98) [22:45:01:281]: Note: 1: 1706 2: -2147483647 3: pptconv.MSP
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Processing media source list.
MSI (c) (70:98) [22:45:02:359]: SOURCEMGMT: Resolved source to: 'pptconv.MSP'
MSI (c) (70:98) [22:45:34:609]: Note: 1: 1314 2: pptconv.MSP
MSI (c) (70:98) [22:45:34:609]: Unable to create a temp copy of patch
'pptconv.MSP'.
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\Program Files\MSECache\O2007Cnv\1033\o12conv.msi
MSI (c) (70:98) [22:45:34:609]: Note: 1: 1708
MSI (c) (70:98) [22:45:34:609]: Note: 1: 2729
MSI (c) (70:98) [22:45:34:609]: Note: 1: 2729
MSI (c) (70:98) [22:45:34:609]: Product: Compatibility Pack for the 2007
Office system -- Installation failed.
MSI (c) (70:98) [22:45:34:609]: MainEngineThread is returning 1635
=== Verbose logging stopped: 15-04-2009 22:45:34 ===
Can anyone help? Thanks in advance.
José.
I have this Compatibility Pack program installed in my PC and it works: I
can open, at least, docx and xlsx files. (My PC: WinXP Pro SP3 + Office Pro
2003 SP3 fully updated)
However, MS Update apparently does not "see" it as it did not offer to
install the recent SP2 update or today's ""Security Update for the 2007
Microsoft Office System (KB969618)". I tried to repair, remove and reinstall
the Compatibility Pack and the answer is always the same: "The patch package
could not be opened. Verify that the patch package exists and that you can
access it or contact the application vendor to verify that this is a valid
Windows Installer patch package".
I'm also including the text of one of the many (failed) reinstallation log
files:
=== Verbose logging started: 15-04-2009 22:45:01 Build type: SHIP UNICODE
3.01.4001.5512 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (70:98) [22:45:01:140]: Resetting cached policy values
MSI (c) (70:98) [22:45:01:140]: Machine policy value 'Debug' is 0
MSI (c) (70:98) [22:45:01:140]: ******* RunEngine:
******* Product: o12conv.msi
******* Action:
******* CommandLine: **********
MSI (c) (70:98) [22:45:01:140]: Machine policy value 'DisableUserInstalls'
is 0
MSI (c) (70:98) [22:45:01:234]: Cloaking enabled.
MSI (c) (70:98) [22:45:01:234]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (70:98) [22:45:01:250]: End dialog not enabled
MSI (c) (70:98) [22:45:01:250]: Original package ==> C:\Program
Files\MSECache\O2007Cnv\1033\o12conv.msi
MSI (c) (70:98) [22:45:01:250]: Package we're running from ==>
C:\WINDOWS\Installer\2539b0.msi
MSI (c) (70:98) [22:45:01:265]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{90120000-0020-0409-0000-0000000FF1CE}'.
MSI (c) (70:98) [22:45:01:265]: APPCOMPAT: no matching ProductCode found in
database.
MSI (c) (70:98) [22:45:01:265]: MSCOREE not loaded loading copy from system32
MSI (c) (70:98) [22:45:01:265]: Opening existing patch
'C:\WINDOWS\Installer\3fdc7d.msp'.
MSI (c) (70:98) [22:45:01:265]: Opening existing patch
'C:\WINDOWS\Installer\10d09a.msp'.
MSI (c) (70:98) [22:45:01:265]: Opening existing patch
'C:\WINDOWS\Installer\e1390.msp'.
MSI (c) (70:98) [22:45:01:281]: Note: 1: 2203 2:
C:\WINDOWS\Installer\e1390.msp 3: -2147286775
MSI (c) (70:98) [22:45:01:281]: Couldn't find local patch
'C:\WINDOWS\Installer\e1390.msp'. Looking for it at its source.
MSI (c) (70:98) [22:45:01:281]: Resolving Patch source.
MSI (c) (70:98) [22:45:01:281]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (70:98) [22:45:01:281]: User policy value 'DisableMedia' is 0
MSI (c) (70:98) [22:45:01:281]: Machine policy value 'AllowLockdownMedia' is 0
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Looking for sourcelist for
product {63193DF7-81DB-46C9-A908-06B2296AB87F}
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Adding
{63193DF7-81DB-46C9-A908-06B2296AB87F}; to potential sourcelist list
(pcode;disk;relpath).
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Now checking product
{63193DF7-81DB-46C9-A908-06B2296AB87F}
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Media is enabled for product.
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Processing net source list.
MSI (c) (70:98) [22:45:01:281]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
MSI (c) (70:98) [22:45:01:281]: Note: 1: 1706 2: -2147483647 3: pptconv.MSP
MSI (c) (70:98) [22:45:01:281]: SOURCEMGMT: Processing media source list.
MSI (c) (70:98) [22:45:02:359]: SOURCEMGMT: Resolved source to: 'pptconv.MSP'
MSI (c) (70:98) [22:45:34:609]: Note: 1: 1314 2: pptconv.MSP
MSI (c) (70:98) [22:45:34:609]: Unable to create a temp copy of patch
'pptconv.MSP'.
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\Program Files\MSECache\O2007Cnv\1033\o12conv.msi
MSI (c) (70:98) [22:45:34:609]: Note: 1: 1708
MSI (c) (70:98) [22:45:34:609]: Note: 1: 2729
MSI (c) (70:98) [22:45:34:609]: Note: 1: 2729
MSI (c) (70:98) [22:45:34:609]: Product: Compatibility Pack for the 2007
Office system -- Installation failed.
MSI (c) (70:98) [22:45:34:609]: MainEngineThread is returning 1635
=== Verbose logging stopped: 15-04-2009 22:45:34 ===
Can anyone help? Thanks in advance.
José.