Problem with .DOC Links

[Crockett]

I have a user running Windows 98SE, Office XP, and IE 6.
When he is on the Internet, or our Intranet, if he clicks
on a link to open a .DOC file what is displayed is only
ASCII text. I have tried reinstalling Office XP and
rolling back IE to 5.5 but neither of those worked. I
then upgraded back to IE 6 and installed all of the SP's
and patches for both Office XP and IE 6 but it still fails
to display the text correctly. If I have him browse
directly to our web server from Windows Explorer and try
to open one of our .DOC files linked to our Intranet, it
works fine.

 

[SA]

Crockett:

Try going to the start menu on that machine and from the start menu type
WinWord /r This will re-establish all the registry entries for Word and
that may help. Too if they are running Norton anti-virus try disabling the
Office Extension support.

 

[Beth Melton]

In Word go to Tools/Options/General and turn on "Confirm Conversions
at Open". Then try utilizing a *.doc link in the Explorer. When the
link is used does the Confirm Conversions dialog box display? If so
what is selected in the dialog box?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Crockett]

I made the change in MS Word and gave it a try but no
dialog box came up and the .DOC file still displayed ASCII
text.

 

[Crockett]

Neither of those worked.

-----Original Message-----
Crockett:

Try going to the start menu on that machine and from the start menu type
WinWord /r This will re-establish all the registry entries for Word and
that may help. Too if they are running Norton anti-virus try disabling the
Office Extension support.
--
Steve Arbaugh
MS Access MVP




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