Problem with duplicate user

[Dan]

Hi;

I'm having a problem and would appreciate any help.

I was using Groove successfully in my office. I recently reformatted my hard
drive and reinstalled groove, using the same serial number and user
information. Now our account information in Groove shows two versions of me
(a new me and an old me), with identical information. When someone invites me
to a workspace or sends me something, it goes to the "old" me, which I have
no way of accessing. I also can't see any of my old information, because
Groove doesn't realize that I'm the same person who is identified with that
old account.

Can anyone help me re-associate me with my old account?

 

[Mark Smith]

Dan -

When you reformatted your hard drive you deleted your Groove data. If
you did not back up your account file before deleting it, then your old
account is gone. Hopefully all your spaces had at least one other member
so you can get back into them with your new account.

Your best bet is to make the name of your new account different to the
old name - eg "Dan new account June 2006" and have all your contacts
remove the old Dan and add the new one to their contacts lists.

Once that's settled down and nobody has the old Dan any more, rename
your account.

Perhaps more worrying is what will have happened when you re-used a
serial number already assigned to someone else - even if that someone
else is you. Groove might believe the license is being used twice. I'm
not sure what the official support policy is on this.

Hope this helps.

I was using Groove successfully in my office. I recently reformatted my hard
drive and reinstalled groove, using the same serial number and user
information. Now our account information in Groove shows two versions of me
(a new me and an old me), with identical information. When someone invites me
to a workspace or sends me something, it goes to the "old" me, which I have
no way of accessing. I also can't see any of my old information, because
Groove doesn't realize that I'm the same person who is identified with that
old account.

--
Regards

Mark Smith
Information Patterns
http://www.infopatterns.net
Toucan Reporter: Free Reporting tool for Groove Forms: http://www.infopatterns.net/Products/ToucanReporter.html

 

[Dan]

Thanks Mark. I was afraid that's what the answer would be. It would be easier
if there were just a way to delete a user(the new me), but I guess that's not
the case.

 

[Don Singles]

Dan, you can log in to the Groove web site and manage your licenses from
there, including revoking your license from the "old you". Once you doi
that, you should be able to invite the "new you" to a workspace and activate
the same license number with no problems.