Problem with Exchange to non-Exchange account switch in Outlook 20

[Lee Willmann]

Have a machine with Outlook 2003, that has been accessing an Exchange email
account for years, and now it's time to move away from that server. After
backing up all mail from the Exchange server to a local .PST file, we (me
telling the user via phone) removed the Exchange account from Outlook.

We then added the new non-Exchange email account to Outlook. Just a standard
email account, like one would have with a regular ISP. Outlook sent the test
message just fine. I sent the user a test email, and he received it without
problem.

The user then attempted to reply to my email message, and the message simply
sits in the outbox and Outlook reports an 'Unknown error message
(0x80040201)'. He is unable to delete the email from the outbox, without
first catching Outlook during the rapid Send/Receive process (every 30
seconds?) and hits Cancel All, or tries to close Outlook and hits Cancel All,
at which time he gets the 0x80048002 (Task cancelled before it was completed)
error.

As testing went on, Outlook began to report more and more emails that it was
trying to send, although there were none in the outbox (he would remove them,
by doing the cancel all, and delete from the outbox trick).

I did some reading (after scouring!) and found one page that indicates that
the .nk2 file with the Global Address list entries may be corrupt and could
be the source of the problem because of the removal of the Exchange account.
So we removed that file, removed the email account and tried again with a
clean slate (but the same data file)

This time he could send an email to someone other than me. So I had him try
to email me directly, and it sat in the Outbox, with the same error message.
So he removed the email like before (cancel all, delete message), and now no
messages go out.

So, he managed to send 1 message to 1 person. And that's it. Now all
outbound messages sit in the outbox, and never go.

He can receive mail from others just fine.

I do not have the Exchange server info to reconfigure that account, so he's
currently without email service.

Does anyone have any ideas? I really need to get his Outlook running ASAP,
as he's in a business environment and relies on that email account.

 

[Terri Pattison]

Have a machine with Outlook 2003, that has been accessing an Exchange email
account for years, and now it's time to move away from that server. After
backing up all mail from the Exchange server to a local .PST file, we (me
telling the user via phone) removed the Exchange account from Outlook.

We then added the new non-Exchange email account to Outlook. Just a standard
email account, like one would have with a regular ISP. Outlook sent the test
message just fine. I sent the user a test email, and he received it without
problem.

The user then attempted to reply to my email message, and the message simply
sits in the outbox and Outlook reports an 'Unknown error message
(0x80040201)'. He is unable to delete the email from the outbox, without
first catching Outlook during the rapid Send/Receive process (every 30
seconds?) and hits Cancel All, or tries to close Outlook and hits Cancel All,
at which time he gets the 0x80048002 (Task cancelled before it was completed)
error.

As testing went on, Outlook began to report more and more emails that it was
trying to send, although there were none in the outbox (he would remove them,
by doing the cancel all, and delete from the outbox trick).

I did some reading (after scouring!) and found one page that indicates that
the .nk2 file with the Global Address list entries may be corrupt and could
be the source of the problem because of the removal of the Exchange account.
So we removed that file, removed the email account and tried again with a
clean slate (but the same data file)

This time he could send an email to someone other than me. So I had him try
to email me directly, and it sat in the Outbox, with the same error message.
So he removed the email like before (cancel all, delete message), and now no
messages go out.

So, he managed to send 1 message to 1 person. And that's it. Now all
outbound messages sit in the outbox, and never go.

He can receive mail from others just fine.

I do not have the Exchange server info to reconfigure that account, so he's
currently without email service.

Does anyone have any ideas? I really need to get his Outlook running ASAP,
as he's in a business environment and relies on that email account.

 

[Terri Pattison]

Did you get a solution to this problem? This also has been happening to us
when we went from Exchange Server to Google Mail Premier for businesses. The
contacts were converted from Exchange and sometimes if I delete the contact
and create a new contact the mail will go through. I'm wondering if you
found a different solution.

 

[Lee Willmann]

No, I have not been able to get a true solution. However, there is a
'workaround'.

Some of our clients are using a secondary profile in Outlook and having some
success. I don't personally have any experience with profiles in Outlook so I
don't know if Outlook will allow him to access all of the mail from the other
profile, but I'm doubting it will. If it doesn't, then this won't work too
well for us, as our employees need access to all of the messages.

I suppose we could try and use the same data files in both profiles though,
I haven't tried this though. I would prefer to use a single profile if at all
possible, but it is appearing that it's not going to work that way though.

Has anyone else got any ideas?

 

[Brian Tillman [MVP - Outlook]]

Some of our clients are using a secondary profile in Outlook and having
some
success. I don't personally have any experience with profiles in Outlook
so I
don't know if Outlook will allow him to access all of the mail from the
other
profile, but I'm doubting it will.

Any mail profile can access any data store, usually.

 

[Lee Willmann]

So are you saying that if they set up a second profile for Outlook, they can
access both sets of personal folders without having to add the other data
files?

Or will they have to add the data files through Data File Management?

 

[Brian Tillman [MVP - Outlook]]

So are you saying that if they set up a second profile for Outlook, they
can
access both sets of personal folders without having to add the other data
files?

Or will they have to add the data files through Data File Management?

The latter.