Problem with label alignment

[Mandy]

I have a number of users, who find that when they print labels the addresses
"slip" so that by the end of the page the last line or sometimes last 2 lines
of the address appear on the label below. I have connected some pcs to
printers directly using their IP address therefore bypassing the print
server. This did not solve the label issue but it did solve the inability of
some users to print landscape!

We are using Office 2003 with an NT4 print server.
We are also using Avery brand labels not a generic make.
All printers are HP

Can anyone shed any light?

 

[Graham Mayor]

There are a number of possibilities -

1. A header/footer in normal.dot. Check by running Word in its safe mode
(hold the CTRL key whilst starting).
2. Check that there is no scaling option set in the file > print dialog.
3. Check that the paper size in the print driver and page settings match.
4. Some printers are poor with label handling allowing slippage as the paper
passes through the print path. Clean the rollers.
5. HP has historically produced some lousy drivers - see if there is an
update for yours at http://www.hp.com/pond/ljbeta/

 

[Mandy]

Thank you for your help. I will check out the drivers, and the normal.dot,
since this is happening with brand new printer also I don't think it's a
slippage issue.

 

[Graham Mayor]

Don't discount slippage. Test with a plain piece of paper and overlay it on
the label blanks. Some printers are simply poor at label handling.

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Graham Mayor - Word MVP


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[Peter Jamieson]

In addition to all Graham's comments, uncheck "Allow A4/Letter paper
resizing" in the Print dialog or Word Tools|Options Print.

Peter Jamieson

 

[Peter Jamieson]

Wha kind of alignment problems - are the labels out of line horizintally,
vertically, or are they "at an angle" ?

There's not much I can say in addition to Graham's comments except that if
there's a vertical alignment problem, make sure you also uncheck the
A4/Letter resizing option in Tools|Options|Print

Peter Jamieson