Problem with Launch Tour version of Office 2007

[Hergen Eilers]

I attended a launch tour event and got the CD to download office 2007. I
downloaded the two files. I had problems installing the first file, until I
figured out that it was missing the exe extension. I added that and then was
able to install Office. In general, everything seems to be working.

However, I keep on getting e-mails from Microsoft, saying that my trial
version is about to expire. I checked the "About" parts of the Office
components, but none of them indicates anything about this being a trial
version. It just says "Part of Microsoft Office Profesional 2007". I also
checked the "Add / Remove" section of Windows. It also just says "Microsoft
Office Profesional 2007".

My understanding was that this version is the full version, not a trial
version. Am I wrong? If not, why do I keep getting those reminder e-mails? I
contacted MS support, but their response was useless: "Go buy the full
version".

Any help/clarification would be appreciated.

Thanks.

Hergen

 

[Milly Staples [MVP - Outlook]]

Did you use the key provided at the launch event and did you activate your copy?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Hergen Eilers asked:

| I attended a launch tour event and got the CD to download office
| 2007. I downloaded the two files. I had problems installing the first
| file, until I figured out that it was missing the exe extension. I
| added that and then was able to install Office. In general,
| everything seems to be working.
|
| However, I keep on getting e-mails from Microsoft, saying that my
| trial version is about to expire. I checked the "About" parts of the
| Office components, but none of them indicates anything about this
| being a trial version. It just says "Part of Microsoft Office
| Profesional 2007". I also checked the "Add / Remove" section of
| Windows. It also just says "Microsoft Office Profesional 2007".
|
| My understanding was that this version is the full version, not a
| trial version. Am I wrong? If not, why do I keep getting those
| reminder e-mails? I contacted MS support, but their response was
| useless: "Go buy the full version".
|
| Any help/clarification would be appreciated.
|
| Thanks.
|
| Hergen

 

[Hergen Eilers]

I'm pretty sure I did use the key provided at the launch event. I also
thought that I activated the program according to the instructions (I never
received any reminders that I needed to activate). I' thinking of
re-installing Office (I just downloaded the files again). Any thoughts on
that idea? Should I uninstall Office before I re-install it? Is there
anything else I can try?

Thanks.

Hergen

 

[Milly Staples [MVP - Outlook]]

Those were just random troubleshooting thoughts as I did not attend a launch event and do not know the particulars of what attendees were provided. You can always try but it may not work.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Hergen Eilers asked:

| I'm pretty sure I did use the key provided at the launch event. I also
| thought that I activated the program according to the instructions (I
| never received any reminders that I needed to activate). I' thinking
| of re-installing Office (I just downloaded the files again). Any
| thoughts on that idea? Should I uninstall Office before I re-install
| it? Is there anything else I can try?
|
| Thanks.
|
| Hergen
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Did you use the key provided at the launch event and did you
|| activate your copy?
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Hergen Eilers asked:
||
||| I attended a launch tour event and got the CD to download office
||| 2007. I downloaded the two files. I had problems installing the
||| first file, until I figured out that it was missing the exe
||| extension. I added that and then was able to install Office. In
||| general, everything seems to be working.
|||
||| However, I keep on getting e-mails from Microsoft, saying that my
||| trial version is about to expire. I checked the "About" parts of the
||| Office components, but none of them indicates anything about this
||| being a trial version. It just says "Part of Microsoft Office
||| Profesional 2007". I also checked the "Add / Remove" section of
||| Windows. It also just says "Microsoft Office Profesional 2007".
|||
||| My understanding was that this version is the full version, not a
||| trial version. Am I wrong? If not, why do I keep getting those
||| reminder e-mails? I contacted MS support, but their response was
||| useless: "Go buy the full version".
|||
||| Any help/clarification would be appreciated.
|||
||| Thanks.
|||
||| Hergen