Problem with opening .snp sent from Access in Outlook

[Zburnsie]

Here is the problem - we have an Access database that a report is generated
in .snp format and sent in Outlook - been working fine until a couple weeks
ago - there is one receiver who cannot open this report, receives the
following error

"Cannot create file: rpt_mainfootnoteentry.snp. Right click the folder you
want to create the file in, and then click Properties on the shortcut menu to
check your permissions for the folder."

I have looked everywhere for this folder they are referencing and can't find
it - however the strange thing is if I change the report name to something
else it can be opened along with any other .snp files sent to this outlook -

Has anyone ran into this before and know of a solution? I hate to have to
change the report name as I have multiple things tied to it.

Thanks

 

[K. Orland]

Is it possible that the temporary Outlook attachment folder is full? See here:

http://www.howto-outlook.com/faq/securetemp.htm

If that is not the issue, please post back and let me know.

 

[Zburnsie]

I will look but why can I open other .snp emails without a problem?
Thanks

 

[K. Orland]

When you open an attachment directly from within Outlook it will first save a
copy to a subfolder of the Temporary Internet Files folder. Cleaning out the
folder will solve the issue.
Does the user receive the same .snp file often?

 

[Zburnsie]

Yes, several times a day - and the day that it stopped working they were
inputting several footnotes and looking at them after mailing then it started
giving this error

 

[K. Orland]

Try the link I gave you and let me know if that helps you out then.

 

[Zburnsie]

Thank you so much the tool worked perfectly!! We now can view the reports as
before.