Problem with Out of Office Assistant

[giena]

Hello all,

I really really need to solve this. This one user cannot use Out o
Office assistant in her outlook. When I click on Tools - Out of Offic
Assistant, this message appears:

-"The command is not available. See the program documentation about ho
to use this extension."-

I already tried to do this step, which can be found in almost every ou
of office troubleshooting website:

-"This is an Exchange add-in feature that may have been disabled. Yo
need to enable the menu command.

On the Tools menu, click Options.
Click the Other tab, and then click Advanced Options.
Click Add-In Manager. Select the option Exchange Extension
commands."-

but it still doesnt work.

I checked the configuration of her email, everything is fine like th
rest of users.

Anybody, please help!!!!!

(we're using Microsoft Exchange Server

 

[Diane Poremsky [MVP]]

What version of outlook? Did you try detect and repair?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[giena]

We're using Outlook 2002. I've tried detect and repair, didnt work. I'v
tried reinstall office, still the same.... !!!

How??? Thanks for your reply Diane!

 

[Noel All]

You dont mention your version of Outlook but if using 2002 or 2003 look in
the disabled Items, the disabled items is accessed by going to Help || About
Microsoft Outlook.

 

[Noel All]

Sorry you did mention version

You dont mention your version of Outlook but if using 2002 or 2003 look in
the disabled Items, the disabled items is accessed by going to Help ||
About Microsoft Outlook.

 

[Yvon]

Hi, Giena
Click the link below and try the resolution
http://support.microsoft.com/search/default.aspx?qu=327353
If this does not solve the issue then create a new email profile
Hope this helps!
Yvon

 

[giena]

Yvon, i've tried that, but there's no Resilency folder on the list
Create new email profile? U mean in the mail setup of the pc or jus
create a new email for that user

 

[Yvon]

Hi, Giena
Create a new e-mail profile in Outlook 2003
Follow these steps to create a new e-mail profile in Outlook 2003:
1.Click Start, and then click Control Panel.
2.Click Switch to Classic View, and then double-click Mail.
3.In the Mail Setup dialog box, click Show Profiles.
4.On the General tab, click Prompt for a profile to be used, and then click
Add.
5.In the Profile Name box, type a descriptive name for the new e-mail
profile, and then click OK.
6.In the E-mail Accounts dialog box, click Add a new e-mail account, and
then click Next.
7.Click the appropriate server type for your new e-mail account, and then
click Next. (Exchange server for your case)
8.Type your account information in the required boxes, and then click Next.
9.Click Finish, and then click OK.
Note By default, both the Outlook Address Book and the personal folders
(.pst) files are automatically added to each new e-mail profile, except for
those e-mail profiles that are created in Microsoft Exchange Server. By
default, .pst files are not added to each new e-mail profile in Exchange
Server.

Configure Outlook 2003 to start with a specific e-mail profile
Follow these steps to configure Outlook 2003 to start with a specific e-mail
profile:
1.Click Start, and then click Control Panel.
2.Click Switch to Classic View, and then double-click Mail.
3.On the General tab, click Always use this profile under When starting
Microsoft Office Outlook, use this profile.
4.In the Always use this profile list, click the profile that you want to
use, and then click OK.

Hope this helps!
Yvon

 

[giena]

yvon, can it be done in Microsoft Outlook 2002

 

[Yvon]

Hi, Giena

This article is also applied to OL2002
Hope this helps.
Good Luck
Yvon