Problem with Outlook 2003

[Bob Cat]

I am operating a computer with AMD Athlon XP 2600 1.92 MHz with
2.00 GB of Ram
My OS is Microsoft XP Professional (SP3)
My mail program is Outlook 2003 (11.8217.8221) SP3

After bring my computer on the air, when I open Outlook and read messages,
the Ooutlook is put into the start up on the toolbar. When I close out
Outlook the Icon stays in Start up and then it is running 24/7. It never
closes out. And I cannot close it out.

At the same time this started happening I also started errors that
cause Outlook to close down and immediately restart. This error occurs
when I have to open and e-mail with an attachment. The first
e-mail with an attachment will open okay, but the second one I open will
cause the error. The following errors are shown in the Error Log

Faulting Application Outlool.exe Version 11.0.8217.0 Stamp 480f95d9,
Faulting Module . . . . etc

I have tried to do a repair on the application but it has not helped.

I have done an uninstall and reinstalled from the original disk and still
get the error when I start back up.

How do I correct this problem?

Bob

 

[K. Orland]

When you open the second attachment, does Outlook pop up any error message?

Since the errors are the key to solving any problem, please post back with
the entire error messages.

 

[Bob Cat]

When I open the second attachment I get the following error notice

Faulting application outlook.exe, version 11.0.8217.0, stamp 480f95d9,
faulting module
outllib.dll, version 11.0.82170, stamp 480f94f8, debug?0. Fault address
0x0001729e

The error it gives me on the desktop before it restarts is "An unknown error
has occured
restarting Outlook". And then it restarts and I can open that attachment,
but not a second
one or the same thing occurs.

Bob

The error it gives me on the scr

 

[K. Orland]

Open Outlook in safe mode, does the behaviour stop?

Start > Run > outlook.exe /safe

 

[Bob Cat]

Yes!

Bob

Open Outlook in safe mode, does the behaviour stop?

Start > Run > outlook.exe /safe

 

[K. Orland]

That means you have an Add In that integrates into Outlook causing the
problem. Disable your Add Ins, then open Outlook normally, add them back one
at a time to find the culprit. The most common would be antivirus
integration but do some testing to find out for sure.

 

[Bob Cat]

Thanks! Will do!

Bob

That means you have an Add In that integrates into Outlook causing the
problem. Disable your Add Ins, then open Outlook normally, add them back
one
at a time to find the culprit. The most common would be antivirus
integration but do some testing to find out for sure.