Problem with Outlook / Word Mailmerge

[Patrick]

I am unable to mail merge from Word. In Word, I select all the usual
MailMerge Options for Christmas Card labels. I then select an Outlook Folder
containing source contacts - and then Word Pops up with a Dialogue Box
"Operation cannot be completed because of dialogue or database failures.
Please try again later"

What causes this and how can I get round it?

 

[Russ Valentine [MVP-Outlook]]

Most common causes:
1. Outlook is not your default mail program
2. You failed to configure your Outlook Address Book Service correctly.
3. Outlook and Word versions do not match
4. End user error. (We have no idea what steps you actually used).

 

[Patrick]

Russ Thanks for the prompt reply. Outlook and Word are part of Offcie 2003
package which has all updates applied. A few points on what you suggest:

1. I think Outlook must be the default mail program. I have checked in
Control Panel, Email Setup and the Data files are *.pst and Outlook is named.
Is this the correct way to check Default Email set up?
2. I cannot find any way to configure the Outlook Address Book Service other
than Properties. I cannot find anything in Outlook Help on how to configure
the Address Book Service either... How can I check the Address Book Config?
3. Versions must match - or do they? I think Office was installed clean as
2003 but it may have been installed over Offcie 2002 (but I doubt it).
Under "About" on each, the Office Version is 11.2887.8221. SP3, so I think
the versions must match...
4. End User Error??? Doubt it, but it is possible. Went through Word -
selected Tools on Menu, selected Letters & Mailings, then Mail Merge, then
selected Label Size, selected Outlook as Source, selected Folder with source
address then got message "Operation cannot be completed because of dialogue
or database failures. Please try again later" It is really hard to get that
wrong....I think it is what called a Word Wizard. (I hope this clarifies the
steps I took sufficiently well.)

Have you any further thoughts or suggestions? I am surprised I could not
find Address Book Config in Help. Could it be called something else?

Most common causes:
1. Outlook is not your default mail program
2. You failed to configure your Outlook Address Book Service correctly.
3. Outlook and Word versions do not match
4. End user error. (We have no idea what steps you actually used).

--
Russ Valentine
[MVP-Outlook]

I am unable to mail merge from Word. In Word, I select all the usual
MailMerge Options for Christmas Card labels. I then select an Outlook
Folder
containing source contacts - and then Word Pops up with a Dialogue Box
"Operation cannot be completed because of dialogue or database failures.
Please try again later"

What causes this and how can I get round it?

 

[Russ Valentine [MVP-Outlook]]

How to configure the Outlook Address Book is well documented:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

Russ Thanks for the prompt reply. Outlook and Word are part of Offcie
2003
package which has all updates applied. A few points on what you suggest:

1. I think Outlook must be the default mail program. I have checked in
Control Panel, Email Setup and the Data files are *.pst and Outlook is
named.
Is this the correct way to check Default Email set up?
2. I cannot find any way to configure the Outlook Address Book Service
other
than Properties. I cannot find anything in Outlook Help on how to
configure
the Address Book Service either... How can I check the Address Book
Config?
3. Versions must match - or do they? I think Office was installed clean
as
2003 but it may have been installed over Offcie 2002 (but I doubt it).
Under "About" on each, the Office Version is 11.2887.8221. SP3, so I think
the versions must match...
4. End User Error??? Doubt it, but it is possible. Went through Word -
selected Tools on Menu, selected Letters & Mailings, then Mail Merge, then
selected Label Size, selected Outlook as Source, selected Folder with
source
address then got message "Operation cannot be completed because of
dialogue
or database failures. Please try again later" It is really hard to get
that
wrong....I think it is what called a Word Wizard. (I hope this clarifies
the
steps I took sufficiently well.)

Have you any further thoughts or suggestions? I am surprised I could not
find Address Book Config in Help. Could it be called something else?

Most common causes:
1. Outlook is not your default mail program
2. You failed to configure your Outlook Address Book Service correctly.
3. Outlook and Word versions do not match
4. End user error. (We have no idea what steps you actually used).

--
Russ Valentine
[MVP-Outlook]

I am unable to mail merge from Word. In Word, I select all the usual
MailMerge Options for Christmas Card labels. I then select an Outlook
Folder
containing source contacts - and then Word Pops up with a Dialogue Box
"Operation cannot be completed because of dialogue or database
failures.
Please try again later"

What causes this and how can I get round it?

 

[Patrick]

I have followed the instructions....I cannot find anything in the Address
Config that could account for the issue. There's nothing that can be
changed. It looks fine. I have stopped the antivirus software and that
makes no difference either.

What may be signicant is Word shows a hint of being in a slightly confused
state...Sometimes, but not always, I get a Dialogue to select a database - it
prompts for database type, database name, user id, password. I should be
getting a dialogue to select the correct Outlook Contacts folder....

Could this problem be Word or something in between that allows/prevents the
communication between the two applications? For example, is ActiveSync a
possibility? Recently that has started to fail to update Outlook on my
IPAQ....

How to configure the Outlook Address Book is well documented:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

Russ Thanks for the prompt reply. Outlook and Word are part of Offcie
2003
package which has all updates applied. A few points on what you suggest:

1. I think Outlook must be the default mail program. I have checked in
Control Panel, Email Setup and the Data files are *.pst and Outlook is
named.
Is this the correct way to check Default Email set up?
2. I cannot find any way to configure the Outlook Address Book Service
other
than Properties. I cannot find anything in Outlook Help on how to
configure
the Address Book Service either... How can I check the Address Book
Config?
3. Versions must match - or do they? I think Office was installed clean
as
2003 but it may have been installed over Offcie 2002 (but I doubt it).
Under "About" on each, the Office Version is 11.2887.8221. SP3, so I think
the versions must match...
4. End User Error??? Doubt it, but it is possible. Went through Word -
selected Tools on Menu, selected Letters & Mailings, then Mail Merge, then
selected Label Size, selected Outlook as Source, selected Folder with
source
address then got message "Operation cannot be completed because of
dialogue
or database failures. Please try again later" It is really hard to get
that
wrong....I think it is what called a Word Wizard. (I hope this clarifies
the
steps I took sufficiently well.)

Have you any further thoughts or suggestions? I am surprised I could not
find Address Book Config in Help. Could it be called something else?

Most common causes:
1. Outlook is not your default mail program
2. You failed to configure your Outlook Address Book Service correctly.
3. Outlook and Word versions do not match
4. End user error. (We have no idea what steps you actually used).

--
Russ Valentine
[MVP-Outlook]
I am unable to mail merge from Word. In Word, I select all the usual
MailMerge Options for Christmas Card labels. I then select an Outlook
Folder
containing source contacts - and then Word Pops up with a Dialogue Box
"Operation cannot be completed because of dialogue or database
failures.
Please try again later"

What causes this and how can I get round it?

 

[Russ Valentine [MVP-Outlook]]

Any number of possibilities for what has corrupted the connection between
Word and Outlook. Since you use AcitvSync it is possible that Outlook is
already running when you are attempting the merge from merge. It is also
possible that you have more than one Outlook profile or one Contacts Folder
and are attempting to connect to the wrong one.
Start the merge from Outlook and see what happens.
--
Russ Valentine
[MVP-Outlook]

I have followed the instructions....I cannot find anything in the Address
Config that could account for the issue. There's nothing that can be
changed. It looks fine. I have stopped the antivirus software and that
makes no difference either.

What may be signicant is Word shows a hint of being in a slightly confused
state...Sometimes, but not always, I get a Dialogue to select a database -
it
prompts for database type, database name, user id, password. I should be
getting a dialogue to select the correct Outlook Contacts folder....

Could this problem be Word or something in between that allows/prevents
the
communication between the two applications? For example, is ActiveSync a
possibility? Recently that has started to fail to update Outlook on my
IPAQ....

How to configure the Outlook Address Book is well documented:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]

Russ Thanks for the prompt reply. Outlook and Word are part of Offcie
2003
package which has all updates applied. A few points on what you
suggest:

1. I think Outlook must be the default mail program. I have checked in
Control Panel, Email Setup and the Data files are *.pst and Outlook is
named.
Is this the correct way to check Default Email set up?
2. I cannot find any way to configure the Outlook Address Book Service
other
than Properties. I cannot find anything in Outlook Help on how to
configure
the Address Book Service either... How can I check the Address Book
Config?
3. Versions must match - or do they? I think Office was installed
clean
as
2003 but it may have been installed over Offcie 2002 (but I doubt it).
Under "About" on each, the Office Version is 11.2887.8221. SP3, so I
think
the versions must match...
4. End User Error??? Doubt it, but it is possible. Went through
Word -
selected Tools on Menu, selected Letters & Mailings, then Mail Merge,
then
selected Label Size, selected Outlook as Source, selected Folder with
source
address then got message "Operation cannot be completed because of
dialogue
or database failures. Please try again later" It is really hard to get
that
wrong....I think it is what called a Word Wizard. (I hope this
clarifies
the
steps I took sufficiently well.)

Have you any further thoughts or suggestions? I am surprised I could
not
find Address Book Config in Help. Could it be called something else?



:

Most common causes:
1. Outlook is not your default mail program
2. You failed to configure your Outlook Address Book Service
correctly.
3. Outlook and Word versions do not match
4. End user error. (We have no idea what steps you actually used).

--
Russ Valentine
[MVP-Outlook]
I am unable to mail merge from Word. In Word, I select all the usual
MailMerge Options for Christmas Card labels. I then select an
Outlook
Folder
containing source contacts - and then Word Pops up with a Dialogue
Box
"Operation cannot be completed because of dialogue or database
failures.
Please try again later"

What causes this and how can I get round it?

 

[Patrick]

Your suggestion has resulted in some interesting results. I started the
Mail Merge and got this error after selecting the Contacts folder:

"A required file SCHDMAPI.DLL" could not be loaded. Please check your email
installation & Reinstall Word if necessary...". That is more informative
than the message in Word.....

I have done a few checks and schdmapi.dll is definitely not on the PC. I
have also seen the short fused rant on the forum on the same subject !!!!

Please can you tell me - schdmapi.dll is that on the Word Install or
Outlook. I would like to avoid an Outlook reinstall as it usually gets
messy attaching to the right pst files.

Any number of possibilities for what has corrupted the connection between
Word and Outlook. Since you use AcitvSync it is possible that Outlook is
already running when you are attempting the merge from merge. It is also
possible that you have more than one Outlook profile or one Contacts Folder
and are attempting to connect to the wrong one.
Start the merge from Outlook and see what happens.
--
Russ Valentine
[MVP-Outlook]

I have followed the instructions....I cannot find anything in the Address
Config that could account for the issue. There's nothing that can be
changed. It looks fine. I have stopped the antivirus software and that
makes no difference either.

What may be signicant is Word shows a hint of being in a slightly confused
state...Sometimes, but not always, I get a Dialogue to select a database -
it
prompts for database type, database name, user id, password. I should be
getting a dialogue to select the correct Outlook Contacts folder....

Could this problem be Word or something in between that allows/prevents
the
communication between the two applications? For example, is ActiveSync a
possibility? Recently that has started to fail to update Outlook on my
IPAQ....

How to configure the Outlook Address Book is well documented:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
Russ Thanks for the prompt reply. Outlook and Word are part of Offcie
2003
package which has all updates applied. A few points on what you
suggest:

1. I think Outlook must be the default mail program. I have checked in
Control Panel, Email Setup and the Data files are *.pst and Outlook is
named.
Is this the correct way to check Default Email set up?
2. I cannot find any way to configure the Outlook Address Book Service
other
than Properties. I cannot find anything in Outlook Help on how to
configure
the Address Book Service either... How can I check the Address Book
Config?
3. Versions must match - or do they? I think Office was installed
clean
as
2003 but it may have been installed over Offcie 2002 (but I doubt it).
Under "About" on each, the Office Version is 11.2887.8221. SP3, so I
think
the versions must match...
4. End User Error??? Doubt it, but it is possible. Went through
Word -
selected Tools on Menu, selected Letters & Mailings, then Mail Merge,
then
selected Label Size, selected Outlook as Source, selected Folder with
source
address then got message "Operation cannot be completed because of
dialogue
or database failures. Please try again later" It is really hard to get
that
wrong....I think it is what called a Word Wizard. (I hope this
clarifies
the
steps I took sufficiently well.)

Have you any further thoughts or suggestions? I am surprised I could
not
find Address Book Config in Help. Could it be called something else?



:

Most common causes:
1. Outlook is not your default mail program
2. You failed to configure your Outlook Address Book Service
correctly.
3. Outlook and Word versions do not match
4. End user error. (We have no idea what steps you actually used).

--
Russ Valentine
[MVP-Outlook]
I am unable to mail merge from Word. In Word, I select all the usual
MailMerge Options for Christmas Card labels. I then select an
Outlook
Folder
containing source contacts - and then Word Pops up with a Dialogue
Box
"Operation cannot be completed because of dialogue or database
failures.
Please try again later"

What causes this and how can I get round it?

 

[Russ Valentine [MVP-Outlook]]

Bingo.
http://support.microsoft.com/kb/918307/en-us

--
Russ Valentine
[MVP-Outlook]

Your suggestion has resulted in some interesting results. I started the
Mail Merge and got this error after selecting the Contacts folder:

"A required file SCHDMAPI.DLL" could not be loaded. Please check your
email
installation & Reinstall Word if necessary...". That is more informative
than the message in Word.....

I have done a few checks and schdmapi.dll is definitely not on the PC. I
have also seen the short fused rant on the forum on the same subject !!!!

Please can you tell me - schdmapi.dll is that on the Word Install or
Outlook. I would like to avoid an Outlook reinstall as it usually gets
messy attaching to the right pst files.

Any number of possibilities for what has corrupted the connection between
Word and Outlook. Since you use AcitvSync it is possible that Outlook is
already running when you are attempting the merge from merge. It is also
possible that you have more than one Outlook profile or one Contacts
Folder
and are attempting to connect to the wrong one.
Start the merge from Outlook and see what happens.
--
Russ Valentine
[MVP-Outlook]

I have followed the instructions....I cannot find anything in the
Address
Config that could account for the issue. There's nothing that can be
changed. It looks fine. I have stopped the antivirus software and
that
makes no difference either.

What may be signicant is Word shows a hint of being in a slightly
confused
state...Sometimes, but not always, I get a Dialogue to select a
database -
it
prompts for database type, database name, user id, password. I should
be
getting a dialogue to select the correct Outlook Contacts folder....

Could this problem be Word or something in between that allows/prevents
the
communication between the two applications? For example, is ActiveSync
a
possibility? Recently that has started to fail to update Outlook on
my
IPAQ....

:

How to configure the Outlook Address Book is well documented:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
Russ Thanks for the prompt reply. Outlook and Word are part of
Offcie
2003
package which has all updates applied. A few points on what you
suggest:

1. I think Outlook must be the default mail program. I have checked
in
Control Panel, Email Setup and the Data files are *.pst and Outlook
is
named.
Is this the correct way to check Default Email set up?
2. I cannot find any way to configure the Outlook Address Book
Service
other
than Properties. I cannot find anything in Outlook Help on how to
configure
the Address Book Service either... How can I check the Address
Book
Config?
3. Versions must match - or do they? I think Office was installed
clean
as
2003 but it may have been installed over Offcie 2002 (but I doubt
it).
Under "About" on each, the Office Version is 11.2887.8221. SP3, so I
think
the versions must match...
4. End User Error??? Doubt it, but it is possible. Went through
Word -
selected Tools on Menu, selected Letters & Mailings, then Mail
Merge,
then
selected Label Size, selected Outlook as Source, selected Folder
with
source
address then got message "Operation cannot be completed because of
dialogue
or database failures. Please try again later" It is really hard to
get
that
wrong....I think it is what called a Word Wizard. (I hope this
clarifies
the
steps I took sufficiently well.)

Have you any further thoughts or suggestions? I am surprised I
could
not
find Address Book Config in Help. Could it be called something
else?



:

Most common causes:
1. Outlook is not your default mail program
2. You failed to configure your Outlook Address Book Service
correctly.
3. Outlook and Word versions do not match
4. End user error. (We have no idea what steps you actually used).

--
Russ Valentine
[MVP-Outlook]
I am unable to mail merge from Word. In Word, I select all the
usual
MailMerge Options for Christmas Card labels. I then select an
Outlook
Folder
containing source contacts - and then Word Pops up with a
Dialogue
Box
"Operation cannot be completed because of dialogue or database
failures.
Please try again later"

What causes this and how can I get round it?

 

[Patrick]

Yep, that link gives an answer that worked. Many thanks. Fortunately, I am
a bit more patient than the last person with this problem

Bingo.
http://support.microsoft.com/kb/918307/en-us

--
Russ Valentine
[MVP-Outlook]

Your suggestion has resulted in some interesting results. I started the
Mail Merge and got this error after selecting the Contacts folder:

"A required file SCHDMAPI.DLL" could not be loaded. Please check your
email
installation & Reinstall Word if necessary...". That is more informative
than the message in Word.....

I have done a few checks and schdmapi.dll is definitely not on the PC. I
have also seen the short fused rant on the forum on the same subject !!!!

Please can you tell me - schdmapi.dll is that on the Word Install or
Outlook. I would like to avoid an Outlook reinstall as it usually gets
messy attaching to the right pst files.

Any number of possibilities for what has corrupted the connection between
Word and Outlook. Since you use AcitvSync it is possible that Outlook is
already running when you are attempting the merge from merge. It is also
possible that you have more than one Outlook profile or one Contacts
Folder
and are attempting to connect to the wrong one.
Start the merge from Outlook and see what happens.
--
Russ Valentine
[MVP-Outlook]
I have followed the instructions....I cannot find anything in the
Address
Config that could account for the issue. There's nothing that can be
changed. It looks fine. I have stopped the antivirus software and
that
makes no difference either.

What may be signicant is Word shows a hint of being in a slightly
confused
state...Sometimes, but not always, I get a Dialogue to select a
database -
it
prompts for database type, database name, user id, password. I should
be
getting a dialogue to select the correct Outlook Contacts folder....

Could this problem be Word or something in between that allows/prevents
the
communication between the two applications? For example, is ActiveSync
a
possibility? Recently that has started to fail to update Outlook on
my
IPAQ....

:

How to configure the Outlook Address Book is well documented:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
Russ Thanks for the prompt reply. Outlook and Word are part of
Offcie
2003
package which has all updates applied. A few points on what you
suggest:

1. I think Outlook must be the default mail program. I have checked
in
Control Panel, Email Setup and the Data files are *.pst and Outlook
is
named.
Is this the correct way to check Default Email set up?
2. I cannot find any way to configure the Outlook Address Book
Service
other
than Properties. I cannot find anything in Outlook Help on how to
configure
the Address Book Service either... How can I check the Address
Book
Config?
3. Versions must match - or do they? I think Office was installed
clean
as
2003 but it may have been installed over Offcie 2002 (but I doubt
it).
Under "About" on each, the Office Version is 11.2887.8221. SP3, so I
think
the versions must match...
4. End User Error??? Doubt it, but it is possible. Went through
Word -
selected Tools on Menu, selected Letters & Mailings, then Mail
Merge,
then
selected Label Size, selected Outlook as Source, selected Folder
with
source
address then got message "Operation cannot be completed because of
dialogue
or database failures. Please try again later" It is really hard to
get
that
wrong....I think it is what called a Word Wizard. (I hope this
clarifies
the
steps I took sufficiently well.)

Have you any further thoughts or suggestions? I am surprised I
could
not
find Address Book Config in Help. Could it be called something
else?



:

Most common causes:
1. Outlook is not your default mail program
2. You failed to configure your Outlook Address Book Service
correctly.
3. Outlook and Word versions do not match
4. End user error. (We have no idea what steps you actually used).

--
Russ Valentine
[MVP-Outlook]
I am unable to mail merge from Word. In Word, I select all the
usual
MailMerge Options for Christmas Card labels. I then select an
Outlook
Folder
containing source contacts - and then Word Pops up with a
Dialogue
Box
"Operation cannot be completed because of dialogue or database
failures.
Please try again later"

What causes this and how can I get round it?

 

[Russ Valentine [MVP-Outlook]]

Mail merges try everyone's patience. It's almost enough for me to dread
Christmas every year. Everyone with a computer thinks they will be clever
and let Office help them with their Christmas cards. Only it won't. It will
frustrate them and make them panic because they can't figure out how to use
it in time to get their cards out. They waste monumental amounts of time
trying to get it to work. And then they yell at the hapless volunteers here,
like its our fault.
My best advice: Do it the old fashioned way. Use a pen. You'll save time in
the end and recipients will like the personal touch instead of marveling at
how clever you are. I don't even open the cards that have a label because I
know they will have an even more clever Christmas letter inside. Ick.
--
Russ Valentine
[MVP-Outlook]

Yep, that link gives an answer that worked. Many thanks. Fortunately, I
am
a bit more patient than the last person with this problem

Bingo.
http://support.microsoft.com/kb/918307/en-us

--
Russ Valentine
[MVP-Outlook]

Your suggestion has resulted in some interesting results. I started
the
Mail Merge and got this error after selecting the Contacts folder:

"A required file SCHDMAPI.DLL" could not be loaded. Please check your
email
installation & Reinstall Word if necessary...". That is more
informative
than the message in Word.....

I have done a few checks and schdmapi.dll is definitely not on the PC.
I
have also seen the short fused rant on the forum on the same subject
!!!!

Please can you tell me - schdmapi.dll is that on the Word Install or
Outlook. I would like to avoid an Outlook reinstall as it usually
gets
messy attaching to the right pst files.



:

Any number of possibilities for what has corrupted the connection
between
Word and Outlook. Since you use AcitvSync it is possible that Outlook
is
already running when you are attempting the merge from merge. It is
also
possible that you have more than one Outlook profile or one Contacts
Folder
and are attempting to connect to the wrong one.
Start the merge from Outlook and see what happens.
--
Russ Valentine
[MVP-Outlook]
I have followed the instructions....I cannot find anything in the
Address
Config that could account for the issue. There's nothing that can
be
changed. It looks fine. I have stopped the antivirus software and
that
makes no difference either.

What may be signicant is Word shows a hint of being in a slightly
confused
state...Sometimes, but not always, I get a Dialogue to select a
database -
it
prompts for database type, database name, user id, password. I
should
be
getting a dialogue to select the correct Outlook Contacts folder....

Could this problem be Word or something in between that
allows/prevents
the
communication between the two applications? For example, is
ActiveSync
a
possibility? Recently that has started to fail to update Outlook
on
my
IPAQ....

:

How to configure the Outlook Address Book is well documented:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

--
Russ Valentine
[MVP-Outlook]
Russ Thanks for the prompt reply. Outlook and Word are part of
Offcie
2003
package which has all updates applied. A few points on what you
suggest:

1. I think Outlook must be the default mail program. I have
checked
in
Control Panel, Email Setup and the Data files are *.pst and
Outlook
is
named.
Is this the correct way to check Default Email set up?
2. I cannot find any way to configure the Outlook Address Book
Service
other
than Properties. I cannot find anything in Outlook Help on how
to
configure
the Address Book Service either... How can I check the Address
Book
Config?
3. Versions must match - or do they? I think Office was
installed
clean
as
2003 but it may have been installed over Offcie 2002 (but I doubt
it).
Under "About" on each, the Office Version is 11.2887.8221. SP3,
so I
think
the versions must match...
4. End User Error??? Doubt it, but it is possible. Went
through
Word -
selected Tools on Menu, selected Letters & Mailings, then Mail
Merge,
then
selected Label Size, selected Outlook as Source, selected Folder
with
source
address then got message "Operation cannot be completed because
of
dialogue
or database failures. Please try again later" It is really hard
to
get
that
wrong....I think it is what called a Word Wizard. (I hope this
clarifies
the
steps I took sufficiently well.)

Have you any further thoughts or suggestions? I am surprised I
could
not
find Address Book Config in Help. Could it be called something
else?



:

Most common causes:
1. Outlook is not your default mail program
2. You failed to configure your Outlook Address Book Service
correctly.
3. Outlook and Word versions do not match
4. End user error. (We have no idea what steps you actually
used).

--
Russ Valentine
[MVP-Outlook]
I am unable to mail merge from Word. In Word, I select all the
usual
MailMerge Options for Christmas Card labels. I then select an
Outlook
Folder
containing source contacts - and then Word Pops up with a
Dialogue
Box
"Operation cannot be completed because of dialogue or database
failures.
Please try again later"

What causes this and how can I get round it?