Problem with Phonetic Guide in Japanese

[TomiyaShigeru]

Recently I have upgraded to Office 2003 from Office XP.
I am using the Japanese language in Word 2003.
Now the problem is that when I use the Format-->Asian Layout-->Phonetic
Guide in Word 2003 I notice that where I used to get the ruby text boxes
automatically filled in with Japanese(before installing Office 2003), now
they are coming up blank. It happened on both systems I’m using Word 2003
on.

I would like to get the Japanese text to automatically show up in the ruby
text once again.

Both are running Windows XP SP2 with IME 2002 ver 8.1.

I have put the question on a Japanese bulletin board, but so far the below
four offered suggestions below have had no positive results:

1) detect and repair from the Help menu with no improvement.

2) Chkdsk

3) Winword /a and winword /r

4) support.dot template

Anyway, I would welcome any possible recommendations.

 

[Suzanne S. Barnhill]

This is an end user group probably not frequented by those most likely to be
able to answer your question (though, given the high traffic here, someone
who knows the answer might see the question). You might try also posting in
microsoft.public.word.international.features.

 

[TomiyaShigeru]

I found a procedure to get the phonetic guide to show up automatically.

1. Install only Word 2002 from my previous Office XP disk.
2. Install the Office XP Language Pack for Japanese.
3. Reboot
4. Now both Word 2002 and Word 2003(I did not uninstall it before installing
Word 2002 again) have the phonetic guide working.
5. I probably will eventually uninstall Word 2002 when I know that Word 2003
is working as usual with the phonetic guide.