Problem with Powerpoint after service pack installation

[tmullin]

I installed the service pack 1 on my computer now I am having a
problem opening up and creating new powerpoint documents. It's telling
me I have a problem with the MS then there are a bunch of oriental
letters after it saying it will substitute and or disable it.

I went to my fonts book and disabled all the chinese, japanese and
koren fonts but I am still having the same problem. I have to hit the
OK button about 6 times before it fully opens a file and/or creates a
new one.

Any suggestions?

 

[TAJ Simmons]

tmullin,

This sounds very much like a problem another user had.... which Wolfram Fuchs very kindly posted what worked for him.

===
After writing the solution below I went to the apples font manager menu and
found three new Asian font listed:
Hiragino Kaku Gothic Pro
Hiraginu Maru Gothic Pro
Hiraginu Mincho Pro
You may deactivate the last two. If you deactivate the first, the problem
will return.
Wolfram



I had the same problem with a German OS 10.3.5. It was specific to
PowerPoint and it appeared after installing Service Pack 11.1.0. Before that
PowerPoint 11.0.0 worked well. Reinstalling did not help. Apparently
PowerPoint could not find 5 Asian fonts, since I had to kill 5 alert windows
at PowerPoint start-up. I compared my System -> Library -> Fonts with
another machine, where 11.1.0 works and found 8 Asian fonts, that were not
installed on my machine:
???????? Pro W4.otf
??????? Pro W3.otf
??????? Pro W6.otf
???????? Pro W3.otf
???????? Pro W6.otf
???????? Std W8.otf
????.ttf
????.ttf
Since the system folder cannot be changed, I copied them to my User ->
Library -> Fonts - and the problem was gone.
Hope this works for you too.
Greetings from Munich
Wolfram

===

Please post back if that works for you also

Cheers
TAJ Simmons
microsoft powerpoint mvp

awesome - powerpoint backgrounds,
free powerpoint templates, tutorials, hints and tips etc
http://www.powerpointbackgrounds.com

 

[tmullin]

Your sugguestion worked I turn on the one font and the problem went away thank u.