Problem with Signatures on Replies

[RonL]

I've created a signature that works perfectly on new e-mails, but I
also want to use it for replies and forwards as well. It is my
understanding that a default signature should show up on both new e-
mail as well as replies/forwards, but it doesn't for me. In addition,
if I click on the Signatures button to try and insert it manually, it
won't insert.

Any ideas on why this is happening? My copy of Entourage is up-to-date
and working normally other than this issue.

Thanks everyone.

BocaBoy

 

[Diane Ross]

I've created a signature that works perfectly on new e-mails, but I
also want to use it for replies and forwards as well. It is my
understanding that a default signature should show up on both new e-
mail as well as replies/forwards, but it doesn't for me. In addition,
if I click on the Signatures button to try and insert it manually, it
won't insert.

Any ideas on why this is happening? My copy of Entourage is up-to-date
and working normally other than this issue.

This is a strange one. Try creating a new Identity in Entourage and see if
the problem exists there. This would eliminate database corruption as the
source of the problem.

Whenever you have a problem like this, it's best to try to find the source
of the problem.

1. Eliminate database corruption by creating a new Identity
2. Create a new User in System Preferences and test Entourage there to
eliminate problems in your User's folder.

If the problem does not exist in a new Identity then this indicates database
corruption. Rebuild your database.

If the problem exists in a new User with a new Identity then it's a system
wide problem. Applying the latest Apple Combo updater and/or doing an
Archive & Install would be needed.

If the problem does not exist in a new User then it's in your User's folder.

See Troubleshooting basics for more help:

<http://www.entourage.mvps.org/troubleshoot/basics.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>

 

[RonL]

GOT IT! The setting in Preferences for Replies and Forwards was set
wrong. The default under Mail Attribution is the middle radio button.
Once I chose the bottom one, the signature inserted perfectly. What I
hadn't seen in the past was that the signature was actually going into
the Reply, but at the very bottom of the string.

Thanks, Diane. Glad I didn't have to rebuild the whole environment!

BocaBoy

 

[Diane Ross]

GOT IT! The setting in Preferences for Replies and Forwards was set
wrong. The default under Mail Attribution is the middle radio button.
Once I chose the bottom one, the signature inserted perfectly. What I
hadn't seen in the past was that the signature was actually going into
the Reply, but at the very bottom of the string.

Reply setting aren't the most intuitive preference. I have screen shots to
show what happens when you choose the different setting. The ones for the
newsgroup are even more confusing than mail reply preferences.

Thanks, Diane. Glad I didn't have to rebuild the whole environment!

Me too!

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>