problem with the cache mode.

[Michael]

No answer to my question... to difficult ? argh.

Good afternoon,

I already tried the public newsgroups, the concierge, my friend google etc…
And I still need help !

We have something like 1400 people in my company. All working with Exchange
server 2003 and Outlook 2003. The regular setup for 90 percent of the clients
is an Exchange with the default delivery in a local pst, in order to save
space on the server. All the clients use the Cached mode.

We often have people who have problems with their Outlook rules, with the
Out of Office wizard or with emails stuck in the Outbox. Those problems occur
only with people working with a local delivery and the cached mode. At the
beginning workaround that by recreating the Outlook profile, reinstallations
and things like that. But one day I just try to disable the Cached Mode and
all the problems were gone.

Since then we thought… oh this is a bug. The ost file is corrupt in a
certain way… Microsoft should already know that. Let’s patch the clients. No
effects.

So now there are some options…
- disable that when this problem occur
- disable that for all the clients that don’t need it (working with pst)
The first options is not really good because that means that our customer
will have problems. We can solve it, but we lose time.

The second is heavy in term of management. Because 10 percent of our clients
need the cached mode (laptop or only a mailbox).

On the other hand… It’s a bug. So we should be able to work with the cached
mode without trouble…

Do you have an idea ? a clue ? somethine ?

Michael

 

[Danny Sanders]

Cached mode makes a local copy and having a .pst file makes a local copy.
Why have both?

If you are wanting to save space on the server use pst files.


hth
DDS W 2k MVP MCSE

 

[Brian Tillman]

Cached mode makes a local copy and having a .pst file makes a local
copy. Why have both?

Sometimes both are necessary. If server space is limited, one can file mail
messages in a PST while leaving other data on the server, thus benefitting
from the Exchange server features and being able to store more messages than
the mailbox will hold.

If you are wanting to save space on the server use pst files.

True.

 

[Roady [MVP]]

No bug at all. By default the Outbox folder isn't a folder that synchs with
Cached Exchange mode. You can configure folders to synch in;
Tools-> Options-> tab Mail Setup-> button Send Receive-> button Edit...

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
No answer to my question... to difficult ? argh.

Good afternoon,

I already tried the public newsgroups, the concierge, my friend google etc.
And I still need help !

We have something like 1400 people in my company. All working with Exchange
server 2003 and Outlook 2003. The regular setup for 90 percent of the
clients
is an Exchange with the default delivery in a local pst, in order to save
space on the server. All the clients use the Cached mode.

We often have people who have problems with their Outlook rules, with the
Out of Office wizard or with emails stuck in the Outbox. Those problems
occur
only with people working with a local delivery and the cached mode. At the
beginning workaround that by recreating the Outlook profile, reinstallations
and things like that. But one day I just try to disable the Cached Mode and
all the problems were gone.

Since then we thought. oh this is a bug. The ost file is corrupt in a
certain way. Microsoft should already know that. Let's patch the clients. No
effects.

So now there are some options.
- disable that when this problem occur
- disable that for all the clients that don't need it (working with pst)
The first options is not really good because that means that our customer
will have problems. We can solve it, but we lose time.

The second is heavy in term of management. Because 10 percent of our clients
need the cached mode (laptop or only a mailbox).

On the other hand. It's a bug. So we should be able to work with the cached
mode without trouble.

Do you have an idea ? a clue ? somethine ?

Michael

 

[Danny Sanders]

Sometimes both are necessary. If server space is limited, one can file

mail messages in a PST while leaving other data on the server,

If space is limited you can apply SP 2 to Exchange 2003 and the store size
can go up to 75 gig. Hard drives are fairly cheap.

hth
DDS W 2k MVP MCSE

 

[Roady [MVP]]

Unless you also need to update your back-up system then ;-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Sometimes both are necessary. If server space is limited, one can file
mail messages in a PST while leaving other data on the server,

If space is limited you can apply SP 2 to Exchange 2003 and the store size
can go up to 75 gig. Hard drives are fairly cheap.

hth
DDS W 2k MVP MCSE

 

[Michael]

Thanks for your posts.

This bug (for me it's definitely a bug) occurs only with people working with
pst and cache mode. By default Outlook (means Microsoft) set an account with
the cache mode options activated, whatever is the delivery (stay on the
mailbox or go in a pst). That suppose that it should be possible to work with
cache mode... and a delivery in a local pst.

But like this something like 4 percent of my clients have trouble with out
of office, rules and outbox. So I can continue to disable this mode when
people have trouble. Or disable this for everyone except people with only a
mailbox.

may be Microsoft rectify this in a patch. Who knows ?

 

[Brian Tillman]

If space is limited you can apply SP 2 to Exchange 2003 and the store
size can go up to 75 gig. Hard drives are fairly cheap.

That has nothing to do with it. Mailbox space is limited by fiat, not by
physical constraint.