Problem with Zone Alarm getting disconnected from Outlook

[DavidN63]

I'm having a problem with Zone Alarm, not for the first time. I installed ZA
in a system that had Office 2003 installed, and after the installation
completed, the ZA controls were correctly installed in the Outlook 2003
toolbar and I could dump junk mail to either the normal spam directory or the
phishing directory. Then suddenly ZA disappeared, so I opened up Tools/
Options/ Options/ Advanced Options/ COM Add-Ins, where as I expected the
add-in entitled SonicWALL Anti-Spam Desktop was deselected. I selected it
again, clicked OK a few times until I got the main menu back, and nothing had
changed. So back to the COM Add-Ins, and the ZA anti-spam is deselected yet
again. I've reinstalled ZA (a version update) and it makes no difference. I
tried to add the ZA add-in from the COM Add-Ins menu, and that doesn't work.

Any ideas?

 

[Milly Staples [MVP - Outlook]]

What does Zone Alarm have to say?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

I'm having a problem with Zone Alarm, not for the first time. I installed ZA
in a system that had Office 2003 installed, and after the installation
completed, the ZA controls were correctly installed in the Outlook 2003
toolbar and I could dump junk mail to either the normal spam directory or the
phishing directory. Then suddenly ZA disappeared, so I opened up Tools/
Options/ Options/ Advanced Options/ COM Add-Ins, where as I expected the
add-in entitled SonicWALL Anti-Spam Desktop was deselected. I selected it
again, clicked OK a few times until I got the main menu back, and nothing had
changed. So back to the COM Add-Ins, and the ZA anti-spam is deselected yet
again. I've reinstalled ZA (a version update) and it makes no difference. I
tried to add the ZA add-in from the COM Add-Ins menu, and that doesn't work.

Any ideas?

 

[DavidN63]

I haven't asked them yet. I see this more as an Outlook bug than a ZA bug,
especially as ZA does everything else fine; and besides, I figured that MS
has better support, to say nothing of a bigger user base, than
ZoneAlarm/Checkpoint.

David