Problems Between PeoplePC Mail and Outlook 2003

[J and N Larson]

We have three PeoplePC accounts and use Outlook 2003. Two accounts work fine
in Outlook; the newest one (2-3 days old) neither sends nor receives,
although the test worked and it has the same settings as the other two
accounts. What's going on here? PeoplePC Tech Support says they don't
support Outlook, only Outlook Express.

 

[Brian Tillman]

We have three PeoplePC accounts and use Outlook 2003. Two accounts
work fine in Outlook; the newest one (2-3 days old) neither sends nor
receives, although the test worked and it has the same settings as
the other two accounts. What's going on here? PeoplePC Tech Support
says they don't support Outlook, only Outlook Express.

The Test button is not an effective test of end-to-end transmission. Enable
diagnostic logging and see if anything jumps out at you.
http://support.microsoft.com/kb/300479/en-us

 

[J and N Larson]

We have emailed you back; the data is too much to post. Please advise!
Thanks!

 

[Brian Tillman]

We have emailed you back; the data is too much to post. Please
advise! Thanks!

It would help me review the log if you could tell me the names of your
accounts and show by Tools>E-mail Acounts>Next. Obviously I don't mean the
usernames you're using.

 

[J and N Larson]

Our three (3) accounts are:
* (e-mail address removed) (the problem one)
* (e-mail address removed)
* (e-mail address removed)

 

[Brian Tillman]

Our three (3) accounts are:
* (e-mail address removed) (the problem one)
* (e-mail address removed)
* (e-mail address removed)

In case you don't understand, never post a real address in a newsgroup
inless you like spam and viruses. I really didn't want the mail addresses,
I wanted the account names - i.e., the list you see when clicking
Tools>E-mail Accounts>Next.

 

[J and N Larson]

OOPS! Fortunately, Norton and Outlook itself block SPAM, etc.

The list shows:

PeoplePC Bus
PeoplePC Hm
Hotmail
JandNLHome (the problem account)

 

[Brian Tillman]

OOPS! Fortunately, Norton and Outlook itself block SPAM, etc.

OK. I'll look the log over and see if I see anything.

 

[Brian Tillman]

OK. I'll look the log over and see if I see anything.

I haven't forgotten, I just haven't had the opportunity yet.

 

[Brian Tillman]

OOPS! Fortunately, Norton and Outlook itself block SPAM, etc.

The list shows:

PeoplePC Bus
PeoplePC Hm
Hotmail
JandNLHome (the problem account)

For the account that doesn't work, you appear to be trying to reference port
587 on the machine whose domain name is pop.peoplepc.com. That machine
doesn't appear to listen on that port. For the other two POP accounts,
you're connecting to port 110, which that server does listen on. Try
changing the non-working account to use port 110 instead of 587.