R
Ross Grant
We have a user that is unable to open an attached Word 97
document from Outlook Express. When they attempt to open
the document Word reports an error and advises that the
filename be checked to ensure that it has a .DOC extension.
If the attachment is saved then an attempt is made to open
it from Windows Explorer a similar message is displayed.
in both instances word displays a blank document after the
message is acknowledged. Word is able to open the document
without problem using File - Open. This document ahs been
sent to multiple recipents and only one is reporting a
problem.
We are also expreiencing the same problem with Excel 97
for another user.
document from Outlook Express. When they attempt to open
the document Word reports an error and advises that the
filename be checked to ensure that it has a .DOC extension.
If the attachment is saved then an attempt is made to open
it from Windows Explorer a similar message is displayed.
in both instances word displays a blank document after the
message is acknowledged. Word is able to open the document
without problem using File - Open. This document ahs been
sent to multiple recipents and only one is reporting a
problem.
We are also expreiencing the same problem with Excel 97
for another user.